From service design to systems change

Image from RSA report ‘From Design Thinking to Systems Change
Donella Meadows’ 12 leverage points for a system
Systems Leverage Map (see/download a larger version here)
Systems Leverage Map: Hypothetical Service 1 (see/download a larger version here)
Systems Leverage Map: Hypothetical Service 2 (see/download a larger version here)
  • Explore if and how individual services are challenging existing systems;
  • Collectively explore which leverage points are being targeted, and by whom, and which ones are being neglected;
  • Help understand the likely stability of a system, by mapping portfolios of services;
  • Explore the overall ambition of systems change efforts.
Workshop Systems Leverage Map (see/download a larger version here)

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Social Impact at Nominet. Previously The Children’s Society (but on Medium, I’m just me — views my own). Twitter @adgro

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Adam Groves

Adam Groves

Social Impact at Nominet. Previously The Children’s Society (but on Medium, I’m just me — views my own). Twitter @adgro

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