.Good inventors and designers deeply understand their customer. They spend tremendous energy developing that intuition. They study and understand many anecdotes rather than only the averages you’ll find on surveys. They live with the design.
…increasing bandwidth for understanding is one of the most valuable ways in which we can contribute. I’ve been reflecting on the election and it’s incredibly unique in that it is one of the few times that an individual’s input is sosimple (marking a candidate) and the output is both easily measured as well as extremely consequential.
Let us conjecture that the formation of moral values in society doesn’t come from the evolution of the consensus. No, it is the most intolerant person who imposes virtue on others precisely because of that intolerance. The same can apply to civil rights.
…, and your willingness to allow your users to create something that you think is utterly tasteless. How strongly do you want to define the barriers around what’s possible? How many levers should your users be able to have access to? What are the levels of those levers?
“Flexport is one of those rare startups that will not merely satisfy its market, but grow it. There will be more international trade because of Flexport, and international trade is a very big thing for there to be more of.”