Adrie van der Luijt – Medium

Adrie van der Luijt

he/him

Published in

Bootcamp

How the lasting impact of lockdown is reshaping digital public services

Five years on, the effects of the pandemic are still reshaping how people engage with online services, in ways that content teams often…

Jun 2

A woman sits at a table and stares at a laptop.

Jun 2

Published in

Bootcamp

How Companies House still gets trauma-informed content so utterly wrong

Why official government communications like Companies House emails fail traumatised users and what trauma-informed content would look like…

May 25

Bereaved man using a laptop on a kitchen table.

May 25

Published in

Bootcamp

Is the UK government’s rush to embrace AI endangering those it should protect?

Why AI-driven public services risk amplifying harm for users most in need

May 23

A marble Roman sculpture of the two-faced god Janus.

May 23

Published in

Bootcamp

“Trauma-informed content? What’s that all about?”

How to understand and integrate trauma-informed principles into content design to better serve users under everyday stress

May 20

Three people using electronic devices to access content services.

May 20

Why there’s more to trauma-informed content design than life’s major dramas

Your carefully crafted content might be failing people when they need it most

May 9

Tense woman reading content on a laptop in a kitchen.

May 9

Published in

Bootcamp

Creating Rembrandt Editor

My journey towards pioneering trauma-informed digital accessibility

May 5

A person working on a laptop displaying the Rembrandt Editor accessibility tool.

May 5

Published in

Bootcamp

Lessons from the frontline of trauma-informed content

Hard-won lessons from the frontlines of trauma-informed content at the Met Police, Cancer Research UK and Universal Credit

Apr 25

A laptop with text about drink spiking, next to a lamp on a desk. There are yellow sticky notes on the screen with ‘exit button here’ and ‘gentler language needed’. A notebook reads ‘emotional touchpoints’. On the right is a white mug with tea or coffee. This suggests the desk of a trauma-informed content specialist.

Apr 25

Published in

Bootcamp

‘Considerate Content’ by Rebekah Barry: a review by a trauma-informed content veteran

What makes Rebekah Barry’s book stand out is that it functions at multiple levels simultaneously

Apr 25

A person reading the book ‘Considerate Content’ by Rebekah Barry in bed by the light of a mobile phone.

Apr 25

Published in

Generative AI

The connection puzzle: why AI customer service often fails (and how it could succeed)

Despite billions invested in digital transformation, most AI customer service implementations miss the critical human elements that make…

Apr 24

Two colleagues at a desk — one smiling and making eye contact with a customer while the other types into a computer system.

Apr 24

Published in

Bootcamp

The Calvinist workaholic’s guide to life: Why work-life balance isn’t always the answer

Why traditional work-life balance advice fails those with purpose-driven careers

Apr 24

The Calvinist workaholic’s guide to life: Why work-life balance isn’t always the answer

Apr 24

Adrie van der Luijt

Adrie van der Luijt

he/him

Founder & CEO of Trauma-Informed Content Consulting with 40+ years of experience creating digital services that build trust, empower and uphold human dignity.

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