Taking your Ecommerce, Retail, Travel and Logistics Business to the New Heights with Cloud IVR
Cloud technologies are not just for large companies. It’s a myth that cloud is expensive and small businesses or websites cannot take advantage of the cloud platforms or softwares because it’s expensive. The fact is that cloud technologies are built to reduce costs and make technology more affordable for all types of businesses.
Most of the small businesses operating in the ecommerce, travel, logistics or retail space struggle to build systems that can provide compelling customer service experiences due to expensive hardware, software and phone line. Cloud IVR is a technology that does not require any hardware, software or phone line to enable Phone Support for ecommerce websites, travel companies, retail and logistics companies.
So how does it work and how it brings down the cost of customer support service?
Compared to any traditional IVR system that requires phone line to run, Cloud IVR is built on the cloud platform and it just needs integration with the ecommerce website’s database or any stand alone database hosted remotely or on-premise within the Retail Company, travel agency or Logistics Company. It can be integrated and programmed using the APIs based on the requirements. IVR system then reads the information based on the set parameters stored in the databases and provides automated response to the callers or routes calls to the customer service agents based on the input provided by the customers over the phone.
Since, it just needs integration with the ecommerce website or database the companies have to bear only integration costs just one time, which can be as low as $1000. Using the APIs, system can be programmed to provide automated answers to the callers and route calls if needed, to the customer service executives. Customers dial the support number mentioned on the website or provided by the company and after checking the customer info such as order id, account id etc. system provides response accordingly or route calls based on the input provided by the customer.
It brings down the cost drastically because no hardware, software or phone line is needed.
Some advantages of the Cloud IVR system
1. Quick integration with open source shopping carts such as Magento, woo commerce, bigCommerce, Zen Cart, Prestashop and others.
2. Quick integration with databases such as MySQL, MS SQL, PostgreSQL and others.
3. Quick integration with CRMs such as sugar, zoho, salesforce and others.
Open source and costs very low.
4. Robust, scalable and high performance, can handle up to 40 calls simultaneously.
5. Supports both inbound and outbound phone support.
6. Single number for inbound and outbound support.
7. Provides automated phone response to the callers after verifying the customer info from the database.
8. Costs as low as $1000 one time for integration and setup.
9. Affordable solution to provide compelling customer service experiences.
Success in today’s competitive and fast changing business environment depends on how you apply technology to solve real business problems. IVR system in the cloud can transform your business completely by offering low cost alternative to the traditional phone support systems that are expensive and generate heavy bills every month.