Frequently Asked Questions

General

1. Why should I choose Aeron?

Because Aeron is specialized in drones. Whatever your situation is, Aeron meets your needs. For individuals, professionals and companies, it is the possibility: To acquire services or to offer your own. To rent or lease, to buy or sell a drone or your photo and video content. Our service is available 24 hours a day, 7 days a week and it offers a personalized follow-up, to improve the quality of your listings.

But Aerondrone is also a network, a community. And its partnerships allow you to bring rich your wishes without limits anymore.

Want a partnership? To learn more: click here.

Do not hesitate to contact customer service. We take the time to follow profiles and requests, and easily manage your bookings and payments.

2. Do I need a user account ?

You can discover and browse listings without creating an account. Otherwise, to send, reserve or add a listing you must create a user account.

3. How to create an account?

Creating an account only takes a few seconds (tutorial). You can authenticate with Facebook or by entering the requested data (e-mail address, name and surname, username, and create a password). Go now to the home page, click on “Registration” and follow the instructions!

4. How to delete my account?

If you want to permanently delete your account, go to the “Parameter” tab, click on the “Account” tab and click on “Permanently delete my account”. “

Before deleting your account, do not hesitate to contact us. If you have encountered a problem, we would be happy to provide a solution. If you have any comments do not hesitate, it could help us improve our service.

Whatever happens, you will always be welcome on Aerondrone.com, so come back whenever you want!

5. How to report a suspicious account?

If ever an account does not respect our image, or our services, that it affects or damages, then do not hesitate to let us know. We will not tolerate racist, pornographic, hate or illegal nature listing being displayed here. Send us an e-mail at contact@aerondrone.com.

6. How to report a suspicious user?

If ever a user does not respect our image, or our services, that it damages or damages, then do not hesitate to let us know. We will not support a user’s viewing of racist, pornographic, hatred, or illegal content. Send us an e-mail at contact@aerondrone.com

7. Can I submit a listing for free?

Yes, adding a listing is totally free. Here

Tutorial to create a listing. Here

8. In which category should I register?

Private: If you are a private person not exercising a professional activity in the drone.

Professional: If you have independent professional activities related to the drone.

Company: If you are a registered company as you are working in the drone field.

9. What are the transaction fees?

We would have liked to charge you nothing, but to continue to offer you the best platform, Aerondrone has no choice but to take a small percentage on the transaction. This allows us to maintain it and make it work and finally to offer you an experience that is as pleasant as possible. Our transaction fees are currently 7%. The fees of our payment partner are already integrated. No increase is added. In case of modification, we will inform you beforehand. (This fee will be deducted from the total amount to be collected by the advertiser, no fee is currently collected by the payer.)

10. Can I publish multiple listings ?

Yes. You can publish as many listings as you want (tutorial). Do not hesitate to diversify them. To learn more, click here and learn how to generate even more money earnings!

“Learn how to generate more money earnings.”

11. How to determine the right price?
  • To determine the right price for my rental. Click here.
  • To determine the right price for my services. Click here.
  • To determine the right price for my sale. Click here.
12. How to have a succesfull listing?

The description of your listing must be an accurate description.

Mention correctly the equipment provided and the options presents. Do not forget to add beautiful pictures (clear, crisp, and without reflections). You can also add video.

Courtesy is a quality everyone appreciates, so keep smiling and make it feel also in your listing.

We regularly check the new listings, if we have some advises to provide, we will take the time to communicate it to you. If you need help, send us an e-mail at contact@aerondrone.com.

13. How to add payment information?

If you post a listing, you must add payments information to receive the booking requests and your payments.

Aeron works with the best payment third parts “Stripe Connect” and “PayPal” which have both shown their performances, both for us and for you, especially regarding respect and safety.

Once logged into your account, click on the “Settings” tab and then on the “Payment” tab. And fill in the following information:

1. Name and surname.

2. Address, ZIP Code and City.

3. IBAN.

4. Click on “Save Information”.

Tutorial to connect a bank account: Here.

Tutorial to connect PayPal: Here.

14. How to accept or refuse a booking request?

Once a reservation request has been submitted by a user, you will receive an email and a notification to your User account. You have then 24 hours to accept or decline the request.

1. Once logged into your account, notifications appear in the “Messages” tab. A red pellet informs you of a pending request.

2. Click on the reservation request indicating “Waiting for your acceptance of the request”.

3. To accept click on the green button: “Accept the request. “

4. To refuse click on the red button: “Not this time. “

5. You can also send a message to the borrower.

15. How to modify a booking?

Once the booking request has been made, the dates, the amount and the details of this request cannot be modified. This is a contract between you and the borrower. You must cancel the request and ask to the borrower to make a new one.

16. Can I cancel a booking?

You can cancel a booking at any time before the start of the exchange. It will not cost the borrower anything, so you will not get any money. Remember to warn the borrower, to avoid surprising him. He will surely understand your reasons, so warn him and avoid bad stars on your rating.

17. When will I receive the money in my account?

The amount you should perceive will be available in your bank account within 7 to 10 business days for the first transfer. For the followings the process is faster, it is usually carried out within 3 to 7 business days.

This process is managed by “Stripe Connect”. Be assured that once you have accepted the booking request, the person who booked has already paid.

If you have any questions about this, please send an e-mail to: contact@aerondrone.com

18. How can I change my booking request?

Once the booking request has been made, the dates, the amount and the details of this booking cannot be modified. This is a contract between you and the lender. You must then cancel the request, contact the lender and make a new request matching with your needs.

19. How to proceed with the payment?

When booking press “Rent; Service; Buy » buttons. Then fill in your payment information. And voila.

20. Are payments secure?

Absolutely! For both of us, it is essential that payments are secure. For this, Aeron works with the platform “Stripe Connect” it has shown its performance, both for us and for you. They make security and safety a priority as well as respect.

21. What to do once my reservation is accepted ?

Once your reservation request is accepted, contact the payer to schedule your meeting.

22. Is it advisable to communicate on the Aerondrone platform?

Yes, we recommend only communicate via Aeron platform and never give your contact details before entering into a reservation agreement. Although our community has all our confidence, we must take into account all scenarios.