Leading Behavioral Change

A 4-step guide on how to lead behavioral change that will enable every organization to accelerate their performance.

Behavioral change is not a one-shot attempt, still employees are often flooded with new initiatives, as organizations seek to accomplish all at once.

A 4 step-guide on how to lead behavioral change:

STEP 1: DESIGN AND CREATE A SOLID FOUNDATION FOR CHANGE

The aim should be to map behavioral non-negotiables to lay the basis for a concrete action plan.

STEP 2: PRIORITIZE AND SET A CLEAR DIRECTION FOR IMPROVEMENT

Without an aligned perception of what actions to prioritize, customer interactions can vary greatly depending on the employee.

Leaders must be the anchor and a persistent driver throughout the process of behavioral change.

STEP 3: TRAIN AND REMOVE BEHAVIORAL BARRIERS

Most organizations measure the effectiveness of their training based on whether the participants liked it, which provides no real indication of the behavioral impact.

In order to fuel that change, organizations must address the root causes of behavior and reinforce employees as they make the shift.

We are ag analytics. A hybrid tech analytics consultancy combining the best in strategic thinking, data science and preparatory technology. www.aganalytics.dk

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