Published inCoveo Behind the ClickWhat is Natural Language Search?With natural language search, you can speak or type your query using everyday speech and get relevant results. Here’s how it works.Jul 27, 2022Jul 27, 2022
Published inCoveo Behind the Click5 Search Results Page Design Tips That Increase ConversionsThink a simple list of results will suffice for relevant search results? Think again, with these five best practices for search UX design.Jul 12, 20221Jul 12, 20221
Published inCoveo Behind the ClickWhy the Future of Search Is HeadlessSearch has come a long way — and it’s still evolving. Here’s why the next step is “headless,” and what that means for your development…Apr 21, 2022Apr 21, 2022
Published inCoveo Behind the ClickThe Three Pillars of Effective Customer Service ExperiencesHow do you provide great service that saves your company billions of dollars a year? It starts with the three pillars of customer service.Mar 9, 2022Mar 9, 2022
Published inCoveo Behind the ClickFederated Search vs Unified Search, or How to Find the Best Lasagna RecipeHow do you choose between unified search and federated search? Well, imagine asking three friends for the best Italian food recipes.Dec 16, 2021Dec 16, 2021
Published inCoveo Behind the Click5 Golden Rules for Increased Agent Adoption of Knowledge ManagementChanging agent behavior is hard. They’re only human, and humans enjoy consistency. But if you’re going to future-proof your company, change…Nov 2, 2021Nov 2, 2021
Published inCoveo Behind the ClickHow Amazon Stole Ecommerce Search (And Your Product Data, Too)It’s arguable that organic traffic is the most valuable marketing channel there is. But there’s a cold war going on between tech giants…Oct 5, 2021Oct 5, 2021
Published inCoveo Behind the Click5 Challenges to Creating True Search Relevance (and How to Overcome Them)Digital shopping isn’t what it used to be. As people increasingly turn to ecommerce channels, especially as a result of COVID-19, consumer…Sep 30, 2021Sep 30, 2021
Published inCoveo Behind the ClickPandemic Fatigue at Work Is Real-Here’s How to Address ItEmployees are returning to physical offices after more than a year of Zoom meetings and the nine-to-five grind stretching into more of an…Aug 10, 2021Aug 10, 2021
Published inCoveo Behind the ClickThe Risks of Information Overload in the WorkplaceHow has information overload and isolation impacted employees at the workplace? Not well — and it’s introduced some big risks for…May 21, 2021May 21, 2021