Fit-For-Purpose: Defining KPIs to Drive Appropriate BehaviorAll KPIs should be recognizable by your customers. All KPIs should be fitness criteria metrics: they should affect whether and how…Aug 4, 20161Aug 4, 20161
Market Segmentation Based on “Why”Following my post on evaluating Fitness for Purpose using Fitness Box Score, I thought I’d explain how we use these results to segment a…Aug 3, 2016Aug 3, 2016
Evaluating Services with Fitness Box ScoreWhen you use an evolutionary approach to improving your product, service or service delivery, such as Lean Startup, Kanban and Enterprise…Aug 3, 2016Aug 3, 2016
Is Agile Costing You Too Much?For a decade now, Kanban has offered an alternative path to agility. At the time of writing my first book, Agile Management for Software…Mar 11, 20162Mar 11, 20162