Published in grandstudio·Jul 10, 2019The power of building emotional intelligence into banking experiencesMoney is one of the most powerful drivers of decision-making in society. There are people who devote most of their lives to acquiring, growing, and keeping money. Money by nature is emotional to people at multiple stages in their lives. So when we are looking to build products and services…Fintech9 min readFintech9 min read
Published in grandstudio·Apr 1, 2019How to score a rewarding digital experience for sports fansWhich group of users can provide us with more excitement, passion, and raw emotion other than the wide world of sports? Very few areas of leisure and entertainment feature people pacing around in their living rooms yelling at a television. Sports fans are simply a different breed altogether. They are…Design6 min readDesign6 min read
Published in Design Intelligence·Sep 13, 2016It’s not me, it’s you: Breaking up with your deviceHow writing a love/hate letter to a product can uncover what is and isn’t working. — I wrote this a couple of years back, but this methodology still holds up today as a way of understanding the relationship between tech and human behavior. Experience designers at Moment really enjoy writing, drawing, and explaining. In fact, we love it so much that we crafted a whole experience…UX3 min readUX3 min read
