An important Marketplace Metric: Search to Fill

Anand Iyer
5 min readJan 14, 2019

On a recent trip, I experienced something on the Uber app that I don’t recall seeing in recent times. After a minute or so of waiting, I saw this on the app:

My assumption is that in a high density area like Boston, it is quite rare that Uber is unable to match a rider with a driver. And with incentives like Surge Pricing, it is a matter of time and the right surge incentive to get…