What is Southwest Airlines Cancellation Policy?

Southwest Airlines allows passengers to cancel flights at +1–855–200–0640 without incurring any fees, regardless of the fare type purchased.

Airfarepolicies
4 min readMar 12, 2024

Southwest Airlines is renowned for its customer-friendly policies, and its cancellation policy is no exception, offering unparalleled flexibility compared to many other airlines. This policy is designed to minimize stress and financial loss for passengers who need to change their travel plans. Here’s an in-depth look at how Southwest Airlines cancellation policy works, ensuring travelers can book with confidence knowing they have flexibility if their plans change.

Understanding the Southwest Airlines Policy

Southwest Airlines allows passengers to cancel their flights without a penalty, setting it apart from many other carriers. Whether you’re booking a last-minute trip or planning months in advance, understanding this policy can save you time and money.

Key Features of Southwest’s Cancellation Policy

  1. No Cancellation Fees: One of the most appealing aspects of Southwest’s policy is the absence of cancellation fees. Regardless of the fare type purchased, passengers can cancel their flight without incurring a fee.
  2. Refundable and Non-Refundable Fares: Southwest offers two main types of fares — refundable (Business Select® and Anytime) and non-refundable (Wanna Get Away®). While refundable fares can be canceled for a full refund to the original form of payment, non-refundable fares are refunded as travel credit for future use on Southwest.
  3. Travel Credit: If you cancel a non-refundable fare, you’ll receive travel credit equivalent to the amount spent, which can be used for future bookings on Southwest Airlines. This credit is typically valid for one year from the date of purchase.
  4. Easy Cancellation Process: Southwest makes it easy to cancel flights online, through their mobile app, or by calling customer service. This convenience ensures that passengers can manage their bookings according to their needs.
  5. No Change Fees: In addition to no cancellation fees, Southwest does not charge fees to change flights. This policy provides even more flexibility, allowing passengers to adjust their travel plans without additional costs.

How to Cancel a Southwest Airlines Flight?

To cancel a Southwest Airlines flight the process is straightforward:

  • Log in to your account on the Southwest website or mobile app.
  • Navigate to your upcoming trips and select the flight you wish to cancel.
  • Follow the prompts to cancel your flight. The system will inform you of your refund or travel credit options based on your fare type.

Why the Southwest Airlines Policy Matters

Southwest’s cancellation policy is a significant advantage for travelers, offering peace of mind and flexibility. This policy is particularly beneficial in uncertain times or for those with changing schedules, ensuring that passengers are not penalized for adjustments to their travel plans.

Conclusion

Southwest Airlines cancellation policy is a testament to its commitment to customer satisfaction, providing travelers with flexibility, convenience, and financial protection. Whether you’re booking a business trip or a vacation, Southwest’s approach to cancellations means you can book with confidence, knowing you have the freedom to change your plans without incurring extra fees.

Most Asked Questions:

Can I cancel my Southwest flight without penalty?

You can cancel your Southwest flight without incurring any penalty. Depending on the fare type you’ve purchased, you’ll receive either a travel credit or a refund. For Wanna Get Away fares, you’ll get credit for future travel that must be used within one year of the original purchase date. If you’ve purchased Business Select or Anytime fares, you’re eligible for a refund to your original payment method.

Does Southwest refund if you cancel?

Upon canceling, you are entitled to a full refund of your ticket value, which will be returned to your original payment method.

How many days before the Southwest flight can you cancel?

You can cancel your Southwest flight without incurring any fees right up until 10 minutes before your scheduled departure. If you used Rapid Rewards points to book your flight, those points will be credited back to your account.

How can I cancel my flight without a cancellation fee?

To avoid a cancellation fee, you can cancel your flight within 24 hours of booking. Beyond this period, one strategy is to monitor any changes the airline might make to your flight, such as adjustments to the departure time or aircraft. If such changes occur, you may be eligible to cancel or change your flight without a fee.

Can I transfer my Southwest flight to another person?

Southwest flight tickets are non-transferable to another person unless you have Business Select or Anytime fares. For these fare types, you can cancel the ticket, receive a refund, and then book a new flight for the different passenger.

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