Keep your Business Running with Service Blueprinting for Safety

6 types of interventions

  1. Separating humans using physical distance indicators or time slots. Prone to human error, but effective if done properly.
    Airports in Singapore are taping the floor to spread people out, and some grocery stores now offer special hours for at-risk populations
  2. Additional cleaning between human interactions with physical spaces may or may not decrease the risk of transmission from surfaces.
    Deep cleaning takes on a new meaning
  3. Health monitoring of people entering spaces.
    Amazon conducts daily temperature checks of its staff. We’ll start to see more of this, perhaps with physical or digital indicators of immunity (as seen with the bracelets in the movie Contagion) when those tests become available to large parts of the population
  4. Protective shields (plexiglass, PPEs) for essential services workers.
    Grocery stores are adding plexiglass between cashiers and customers
  5. No-touch handovers for drop-off/pick-up of physical goods.
    Denmark’s postal service’s new no-signature delivery policy or Wolt’s no-touch takeout delivery
  6. Digital connectors to replace high-touch moments.
    Doctors offering video sessions and drawing games to replace Friday night hangouts with your friends

How to Service Blueprint for Health Safety

While many real estate services (like contracts and signatures) have already moved to digital in recent years, what can be done about the high-risk house tour?
This solution allows buyers to stay home, while Realtors visit homes and conduct virtual showings
This solution allows clients to visit homes while ensuring their safety

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Service Design Lead at #FjordCPH. Also started Money Coaching at Capital One, and wrote Dating by Design.

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Ayla Newhouse

Ayla Newhouse

Service Design Lead at #FjordCPH. Also started Money Coaching at Capital One, and wrote Dating by Design.

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