Digital Divide

This unit brought light to a variety of issues that the digital age has presented with society. In a knowledge based economy, knowing how to work and use computers effectively is essential in many parts of one’s life. It has become increasingly harder to find a job that doesn’t require at least some expertise in knowing how to operate a handheld device or type on a computer. This unfortunately means for many middle aged workers, that they are forced to adapt and overcome the challenges that come with learning how to use technology.

Personally, I have been using a personal computer since I was twelve. I have had almost a decade of detailed computer experience, and that has lead me to be exceptionally skilled in areas that require skill in information technology. My job specifically requires knowledge on: smart and flip phones, the use of mobile data, carriers, cell towers, Wi-Fi, routers (cable and modem), streaming services, personal computers, laptops, tablets, smart devices (smart doorbells, security cameras) video games, gaming consoles, and pop culture. These topics are only customer questions, I also need honed in experience with the devices I use at work in order to preform my daily tasks. Without my handheld device, I would not be able to give accurate on hand information about items, preform price changes, fix issues with stock, and preform any work relating to my job title “Digital Personal Shopping.” This notion of online shopping and contactless delivery and pickup has been a booming business, and with COVID-19, has increased drastically. I began with my company before they had an online department, and three to four years later, I am one of the top performers for it. I believe because of my background in computers, and because of my upbringing, I was able to successfully outperform some of my older co-workers.

Aside from people in the older generation who may not have as much experience as myself, there are people who are completely unable to access the internet or use services because of service providers. These “providers” will deliberately miss areas of rural populous, because to them, it is less profitable than a metropolitan city that they can exploit with slow internet speeds. People who live in these rural areas have less contact with others, and are less likely to keep up in these technological advances that continue the knowledge based economy.

Overall, it is disheartening to see millions of Americans who are unable to advance in this age of technology, simply based on their inability to get connected to the internet or use it efficiently. It will be extremely important in the next few decades for classes and teachings of internet usage to become mainstream, if we want to continue having an available and readily trained workforce.

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