A Tale of Two Bins
Part One
My high school in Tunbridge Wells had a litter problem.
As a student I barely noticed the litter because it felt so normal that there were Chipsticks / Space Invaders / Wagon Wheels packets everywhere. Though I did notice the hundreds of carb-hungry seagulls that made crossing the playground after lunch a terrifying experience.
The headmaster set up a competition to solve the problem. Whoever brought the best solution to the litter problem would get (I think it was) £200.
I had the perfect idea. What about a bin with a hoover inside that sucked rubbish out of peoples’ hands? People would start to throw their rubbish away because it would be fun to watch the bin inhale.
13-year-old me submitted my proposal and turned up first to assembly a week later, waiting to be announced as the winner. But someone else’s name was called out instead.
That someone had suggested that the school just cut a hole in the top of all the unused wheelie bins in the playground, so you could throw your rubbish in them without opening their lid.
Annoyingly, this was a very good solution and it worked very well. Soon there was much less litter.
Then I forgot all about the bins.
Part Two
For some reason, it occurred to me how good the winning bin proposal was 16 years later.
It cost nothing, it took no time to introduce, and it worked immediately. When has any other problem ever been solved so cleanly? Maybe never.
And that’s because people like 13-year-old me ruin everything by interpreting the problem as the one we’d like to fix instead. I wanted to design rollercoasters at the time (though I was too scared to actually ride one), so I wanted my bin had to be fun and exciting, like one you’d find in a theme park.
I wouldn’t even consider best solution = less litter. I was so set on fun and exciting = more bin use = less litter.
Nowadays these examples hit closer to home:
- Perfect branding = best content = more customers
- Keeping up with competitors = best content = more customers
- Mega reach = best content = more customers
I find myself taking these type statements for granted. But until I know what ‘best content’ means to my target audience, they’re just educated guesses (ie. guesses with bias).
Now I try to start with customers, find their unmet demands, and build content to serve them. Sometimes they’ll genuinely need all the bells and whistles. At other times they’ll just need a hole cut into the top of their wheelie bins.
I send out an update of the best / worst in B2B SaaS content every other week.
