N26 at the top of the ranking in customer satisfaction

Alejandro Brega
Mar 6 · 2 min read

A Forbes ranking, created in cooperation with the Statista portal, assigns the Challenger Bank N26 top positions in several countries. At the center of the survey on the ranking “The World’s Best Banks 2019” was customer satisfaction.

More than 40,000 people in 23 countries were surveyed by Statista for the Forbes ranking “The World’s Best Banks 2019” for their satisfaction with banks. In addition, information on the factors of trust, fees, digital services, and financial advice was included. The result: ING and Citibank lead the overall ranking. In four European countries but also the Challenger Bank N26 with top 5 rankings sit up.

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FinTech, founded in Berlin by the two Viennese Valentin Stalf and Maximilian Tayenthal in Berlin (1st place), Spain and Austria (2nd place each) and France (4th place), was particularly well received. In the home country Germany, however, lands N26, however, only on 17th place where ING prevailed.

Regional savings banks perform well in Austria

N26 was beaten in Austria only by the Kärntner Sparkasse. With Sparkasse Oberösterreich, another regional bank from the Erste Bank and Sparkasse Group makes it into the top 3. Overall winner ING is still in sixth place behind Santander Consumer Bank and Hypo Tirol.

N26 on the way to becoming a global player?

With the good result in the ranking, N26 confirms its self-imposed claim to take banking customer service to a new level. The Berlin-based Challenger Bank has been driving a successful expansion course since its founding. Most recently, in January with a $ 300 million financing round, the rise in the ranks of the Unicorns. The purpose of this capital is to redeem the promise made for the first time to expand into the USA a few years ago. Numerous customers are already waiting for the launch, it was last said by N26. Europe currently has more than two million customers.


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Alejandro Brega

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TheStartupFounder.com — Startups, fintech, e-commerce, crypto and online advertising.