The small, seemingly inconsequential expectations we set for ourselves, others, and our environment are, more often than not, destined not to be met. Yet, when we make them almost without thinking, how can we escape the hurt our missed expectations cause?

I would like to relate a personal anecdote of how three simple words, heard at the right moment, forever reshaped how I react to the world around me.

My wife and I were returning from a short vacation. During our absence, we had left our home and our cat in the care of a relative. We returned to find…

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