The Grocery Store Cashier|Michaela Borisova
She is an active listener. She empathizes. She apologizes. She offers a solution. She takes a breath. She leaves a half-smoked cigarette. Then again. A new delivery for the shop is coming. People are queuing. Hour after hour, the smile is on her face even if she is tired. Michaela Borisova is a 21-year-old grocery store cashier.
“I like to see people leaving the shop with a smile”, says Michaela.
She is knowledgeable about the store and its products. She is a master at making conversation without asking super personal questions or bringing up iffy topics. Her goal is to make sure that every customer that walks through the doors feels valued and important.
“I love to communicate with people. They are giving me energy, even if it is a bad day for me. One day I was not in a good mood. I just wanted to do my job and to not pay attention to anybody. Then in the shop came a customer who made me laugh and after that my day became better. From that moment on, I always welcome my customers with a smile. I am going to give them my smile even there is 0.01% chance to make their day better,” she says.
It is exhausting for her to seem enthusiastic to every single customer, but she wants to provide them with the best customer service.” It is crucial that I master the art of the fake smile and laugh to keep up my friendly façade.”
On busy days Michaela services more than 600 people and all these people receive a gift-her smile. She works five days a week, twelve hours per day. During the time she is not at work, she is at university. She is trying to combine both her work and her education.
Coffee: 1, Milk: 2, Bananas: 15, Lemons: 1234, Tea: 4.And the list goes on and on. She knows by heart, so many product codes.
“I am working so hard because I strive to take care of the shop as if it was mine. Maybe if everyone was working with a bit more desire and with a bigger smile, the business as a whole would be much more successful”, she says.