Ale WiecekCreate a Truly Extraordinary Employee Experience with Design SprintsImagine this very familiar scenario: A company has just on-boarded its newest employee. After the usual onboarding session from HR…Aug 2, 2019Aug 2, 2019
Ale WiecekWhy Employee Experience (EX) is the New CXOne of my favourite exercise to run in our Design Thinking and Customer Journey Mapping workshops is “how might we?”.Oct 11, 2018Oct 11, 2018
Ale Wiecek9 Best Empathic Research Methods To Help You Dig Deeper & Truly Understand Your CustomerThe ability to truly understand the goals and objectives of our customers is the key to creating exceptional customer experiences, and it…Aug 13, 2018Aug 13, 2018
Ale Wiecek5 Steps for Developing an Empathy Driven Customer Journey MapIn my previous article, we covered why customer journey maps are such a powerful tool (and if you missed it, click here to take a read).Jun 27, 2018Jun 27, 2018
Ale WiecekUnderstanding Customer Journey Mapping: Why Every Business Must Start with EmpathyIn this, the era of the customer, businesses need to be customer centric when designing their services in order to stay competitive.Jun 20, 2018Jun 20, 2018