Focus Keyphrase: Fix Amazon Prime Video Error 7031
Amazon Prime Video is a popular streaming service that provides users with a vast library of movies, TV shows, and original content.
However, like any other streaming platform, Amazon Prime Video is prone to errors that can prevent you from watching your favorite content.
One of the most common errors that users encounter is the Amazon Prime Video Error Code 7031.
In this blog post, we will explore what Amazon Error 7031 is and provide you with detailed steps on how to fix it.
We will cover several possible solutions to help you get back to streaming your favorite content on Amazon Prime Video.
What is Amazon Error 7031?
Amazon Prime Video Error 7031 is an error code that appears when the video you’re trying to stream is not available due to a technical issue.
This error can occur on any device, including computers, smartphones, tablets, and smart TVs. It usually indicates a problem with the device, internet connection, or the Amazon server.
What causes Amazon Prime Error 7031?
Below is a list of possible factors that could be responsible for triggering Error Code 7031 on Amazon Prime Video:
Server outage or issue
A widespread server error is a common reason for the Error Code 7031 on Amazon Prime Video. Users should first check if there is an outage facilitated by the Amazon Web Service before attempting any other fixes.
Internet connectivity issues
Sometimes, a weak or unstable internet connection can cause Amazon Prime Video to malfunction and throw the 7031 error code. To fix this, try resetting your router, restarting your device, or connecting to a different network.
Outdated Amazon Prime Video app
If you’re using an outdated version of the Amazon Prime Video app, it may not work properly and cause the 7031 error code. Make sure to check for updates and install them if available.
Incompatible device or browser
Some devices and browsers may not be compatible with Amazon Prime Video, causing the error code 7031 to appear. Check the list of compatible devices and browsers on Amazon’s website and switch to a compatible one if needed.
Corrupted app data or cache
Over time, the app data or cache of Amazon Prime Video can become corrupted and cause the app to malfunction. Try clearing the app data and cache to fix the issue.
Domain server problem
If the issue is indeed caused by a server problem, users might be able to work around it by attempting to stream content via the .ca domain instead. This workaround has been confirmed to work by many US users.
Incompatibility with certain browsers
Amazon Prime Video may not work properly with certain browsers, such as Vivaldi and other Chromium-based browsers. In this case, users can switch to Chrome to stream content from Amazon Video.
Privacy setting in Chrome
If the “Do Not Track” feature is enabled in Chrome, Amazon Prime Video may not work properly. Users can disable this option in the Privacy & Security settings to allow Amazon Prime to collect behavioral data.
Two-step verification required for third-party services
If users are streaming Amazon Video content from a third-party service like PlayOn, they may need to enable two-step verification (via phone or Authenticator App) to fix this particular error code.
Geo-lock restriction
If users encounter this error while attempting to stream certain titles, it could be due to a geo-lock restriction. In this case, users will need to use a system-level VPN client to stream geo-locked content.
How to fix Amazon Prime Video Error Code 7031?
There are several steps you can take to fix Amazon Prime Video Error 7031. We’ve compiled a list of potential solutions below to help you troubleshoot and resolve the issue.
Clear cache/data
One of the most common reasons for Amazon Error 7031 is a corrupted cache or data on your device. To fix this issue, you can clear the cache and data of the Amazon Prime Video app on your device. Here’s how to do it:
Android devices:
- Go to Settings > Apps > Amazon Prime Video > Storage > Clear Cache and Clear Data.
iOS devices:
- Go to Settings > General > iPhone Storage > Amazon Prime Video > Offload App.
Fire TV devices:
- Go to Settings > Applications > Manage Installed Applications > Amazon Prime Video > Clear Cache and Clear Data.
Web browser:
- Head to the Settings > Privacy & Security > Clear Browsing Data.
Re-Launch Prime Video
Sometimes, simply closing and reopening the Amazon Prime Video app or web browser can resolve the issue.
This action can refresh the app’s data and clear any temporary glitches. Try closing the app or web browser, wait for a few seconds, and then reopen it.
Is Amazon Server Down?
When facing the Error Code 7031, it’s essential to start by ruling out any factors that might be out of your control.
It’s worth noting that in the past, this error code has been linked to widespread Amazon Web Service errors that affected users worldwide, leading to a malfunction of the streaming component.
To investigate whether this is the case, begin by checking online resources such as isitdownrightnow and DownDetector to see if other users are reporting similar issues with Amazon Prime.
Additionally, it’s worth checking the official Amazon Video Twitter account for any official announcements regarding the problem.
If you establish that the issue is not widespread, you can proceed to explore potential fixes for local problems that could be causing the Error Code 7031. Follow the instructions for each potential fix to resolve the issue effectively.
Restart your computer or connected device
A quick and effective way to resolve Amazon Prime Video Error 7031 is to restart your device. Restarting your device can help clear any temporary glitches and refresh the device’s data, which can resolve the error.
To restart your device;
- Simply turn it off and unplug it from the power source.
- Wait for a few seconds, then plug it back in and turn it back on.
Additionally, ensure that your device’s software is up to date to avoid encountering similar errors in the future.
Ensure that your device or web browser has the latest updates
It’s worth noting that outdated software or apps on your device can also contribute to the occurrence of Amazon Prime Video Error 7031.
To avoid this issue, it’s important to ensure that your device or web browser is running on the latest version. You can check for available updates in your device’s settings or the respective app store.
Updating to the latest version may resolve any compatibility issues and provide improved performance and stability for streaming Amazon Prime Video.
Clear your browser cache
If you’re streaming Amazon Prime Video on your web browser, clearing the browser cache can help resolve the issue. Here’s how to do it:
Chrome:
- Click the three-dot icon on the top right corner > More Tools > Clear Browsing Data > select All Time from the time range > Clear Data.
Firefox:
- Click the three-line icon on the top right corner > Options > Privacy & Security > Clear Data > select Everything from the time range > Clear.
Try streaming from .ca domain
It seems that a specific group of users in the US have encountered a curious phenomenon related to the 7031 streaming error. This error code only appears when they try to stream content from the popular website https://www.primevideo.com/.
Interestingly, when these users attempt to stream the same content from https://www.primevideo.ca/, the error code does not manifest, and they can watch their favorite shows and movies without any issues.
If you are also experiencing the 7031 error code while using the .com domain, it might be worth trying the .ca domain instead to see if the problem persists.
If the error code still appears, there are other potential solutions to explore, which we’ll outline below.
Try streaming on another browser
Amazon Prime error code 7031 can be a frustrating issue to encounter while streaming videos on your Google Chrome browser. However, there are several ways to fix this problem and get back to enjoying your favorite shows.
One solution is to try switching to a different internet browser. While Chrome is a popular browser, it can encounter compatibility issues with Amazon Prime.
You can try using browsers like Firefox, Brave, Opera, or Microsoft Edge and see if the error code disappears. If the error persists on all browsers, then the issue may lie elsewhere.
Disabling ‘Do Not Track’ Request in Chrome (if applicable)
If you’re using Google Chrome to stream Amazon Prime, you may encounter Error Code 7031 due to a conflict between a Privacy setting and Amazon’s collection of behavioral data.
Specifically, the “Do Not Track” request option in Chrome may prevent Amazon Prime from functioning properly, resulting in the error message.
Fortunately, disabling this option is an easy fix that many Chrome users have found to be effective.
- Simply click the three-dot icon in the top-right corner of your Chrome browser and select Settings from the menu.
- From there, navigate to the Privacy and Security section and select More to access additional options.
- Uncheck the toggle next to Send a ‘Do Not Track’ request with your browsing traffic to disable this setting.
Once you’ve disabled the “Do Not Track” option, refresh the Amazon Prime page and attempt to stream content again. With any luck, the error message will be resolved and you’ll be able to enjoy your favorite shows and movies without interruption.
If you’re still experiencing the same error after disabling the “Do Not Track” option, there may be other potential fixes to explore. However, trying this solution is a great place to start and may resolve the issue quickly and easily.
Reinstall the Prime Video app/browser
If you are still experiencing issues with Amazon Prime Video, you can try uninstalling and reinstalling the app or web browser you are using to access the service. This can help to resolve any corrupted files or settings that may be causing the problem.
Here are the step-by-step instructions for both methods:
Uninstalling and Reinstalling the Amazon Prime Video App:
- On your device, go to the app store and search for Amazon Prime Video.
- Tap on the app to open the details page and select “Uninstall” or “Delete”.
- Once the app is uninstalled, restart your device to clear any remaining cache or data.
- After restarting, go back to the app store and download and install the Amazon Prime Video app again.
- Once the installation is complete, log in to your account and check if the issue has been resolved.
Uninstalling and Reinstalling Your Web Browser:
- On your device, open your web browser and navigate to the Settings menu.
- Look for the option to “Uninstall” or “Remove” the web browser.
- Follow the prompts to completely uninstall the web browser from your device.
- Once the browser is uninstalled, restart your device to clear any remaining cache or data.
- After restarting, go back to the app store or website for your web browser and download and install it again.
- Once the installation is complete, log in to your Amazon Prime Video account and check if the issue has been resolved.
By following these steps, you should be able to fix any issues you are experiencing with Amazon Prime Video.
Account-Limit
If you’re trying to stream the same title on multiple devices simultaneously, Amazon Prime Video Error 7031 may occur.
To avoid encountering Amazon Prime Video Error 7031 while streaming the same title on multiple devices simultaneously, ensure that you are not using the same Amazon account across multiple devices.
Using the same account on multiple devices can lead to conflicts, which may cause this error to occur. Therefore, it’s recommended that you log out of your Amazon account on any device that is not being actively used for streaming.
Additionally, consider creating separate profiles for each user on your account to further minimize the likelihood of encountering this error.
Verify HDMI Connections
If you’re streaming Amazon Prime Video on an external device connected to your TV, ensure that your device is connected using an HDMI cable that supports HDCP 1.4 or HDCP 2.2.
These security protocols are required to stream high-definition (HD) or ultra-high-definition (UHD)/high dynamic range (HDR) content.
Without a compatible cable, you may experience interruptions or inability to access certain content on your TV.
Pause other Internet activity
If you’re experiencing slow internet speed or connectivity issues, pausing other internet activities and devices can help.
Try to limit the number of devices connected to your network and pause any background downloads or uploads.
Check your Internet connection
If you’re experiencing issues streaming videos on Amazon Prime, it’s possible that your internet connection is to blame. To troubleshoot, start by checking your internet speed with a speed test. To check your speed test, fast.com or speedtest.net.
Make sure the speed is sufficient for streaming videos. If you’re using mobile data, try refreshing your connection. Additionally, check to see if other devices are currently using your internet, as this can slow down your connection.
If the problem persists, try closing and relaunching the Amazon Prime app. This can help refresh the app and potentially resolve any underlying issues.
Enable Two Step Verification
Enabling Two-Step Verification for your Amazon account can help prevent unauthorized access to your account, which may cause Amazon Prime Video Error 7031. You can enable Two-Step Verification in your Amazon account settings.
Method 1: Enabling Two-Step Verification via Amazon Website
- Go to Amazon.com and log in to your account.
- Click on the Account & Lists button located on the top-right corner of the page.
- Scroll down to the Your Account section and click on Login & security.
- Under the Advanced Security Settings section, click on Edit next to the Two-Step Verification (2SV) Settings.
- Click on the Get Started button.
- Enter your phone number and select whether you want to receive verification codes via text message or through an authenticator app.
- Enter the verification code you received on your phone and click on the Verify code button.
- Click on Turn On to enable Two-Step Verification.
Method 2: Enabling Two-Step Verification via Amazon App
- Download and install the Amazon app on your smartphone.
- Log in to your Amazon account using the app.
- Tap on the menu icon (three horizontal lines) located on the top-left corner of the screen.
- Select Settings from the menu.
- Tap on Login & Security.
- Under the Advanced Security Settings section, tap on Two-Step Verification (2SV) Settings.
- Tap on Get Started.
- Enter your phone number and select whether you want to receive verification codes via text message or through an authenticator app.
- Enter the verification code you received on your phone and tap on the Verify code button.
- Tap on Turn On to enable Two-Step Verification.
By following these steps, you can enable Two-Step Verification and prevent unauthorized access to your Amazon account, which should help fix Amazon Prime Video Error 7031.
Disable any VPN or proxy servers
If you’re experiencing the Amazon Prime Video error 7031, it’s possible that your VPN or proxy server is interfering with the streaming service. To resolve this issue, you should disable any VPN or proxy servers that you’re using and try streaming again.
VPNs and proxy servers can alter your IP address and location, which may prevent Amazon Prime Video from working correctly. Disabling these services will help ensure that your connection is secure and stable, and should allow you to stream your favorite movies and TV shows without interruption.
To disable a VPN or proxy server, you may need to consult the documentation for the service or contact their customer support team. Once you have disabled the service, try streaming again to see if the error 7031 has been resolved.
Contact Amazon Support
If you have tried all the troubleshooting steps and the Amazon Prime Video Error 7031 persists, it’s advisable to reach out to Amazon support for further assistance. Amazon offers various customer support options, including phone, email, and live chat.
To contact Amazon support, log in to your Amazon account and navigate to the Help & Customer Service section. You will find a Contact Us button that will give you access to different support options depending on your location and issue.