Toshiba Fire TV is a popular streaming device that allows users to access various streaming services and applications.
However, at times, users may face issues with the device, such as the Fire TV getting stuck on the loading screen. This can be frustrating and prevent you from accessing your favorite content.
In this case, there are a few steps you can take to troubleshoot the issue and get your Toshiba Fire TV back to working properly.
In this article, we will explore some of the common solutions to fix a Toshiba Fire TV that is stuck on the loading screen.
Why is my Toshiba Fire TV stuck on the loading screen?
Before we explore the fixes, it’s important to understand the potential reasons why your Toshiba Fire TV might get stuck on the loading screen. Identifying the root cause will help in implementing the appropriate solution. Let’s take a closer look:
Software Glitches
Software glitches are a common occurrence in electronic devices, including smart TVs. These glitches can disrupt the normal functioning of the operating system, leading to the loading screen issue. It could be caused by bugs in the system software or conflicts between different software components.
Power Issues
Insufficient power supply or power surges can hinder the startup process of your Toshiba Fire TV, resulting in it being stuck on the loading screen. Additionally, a faulty power source, such as a damaged power cord or a defective power outlet, can also contribute to this problem.
Connectivity Problems
A stable network connection is crucial for the proper functioning of a smart TV. Weak Wi-Fi signals, network congestion, or issues with Ethernet connections can prevent your Fire TV from establishing a stable connection. This can lead to the loading screen problem as the TV struggles to connect to the necessary online services.
How to fix Toshiba Fire TV stuck on the loading screen?
If you find yourself facing the frustrating issue of your Toshiba Fire TV getting stuck on the loading screen, don’t worry. There are several steps you can take to resolve this problem. Here is a step-by-step guide to help you fix the issue:
Power cycle
Power cycling your Toshiba Fire TV is a simple yet effective method to resolve the issue of the device getting stuck on the loading screen. This process resets your Fire TV and reconfigures its settings, providing a fresh start for the system.
Additionally, power cycling helps in cooling down the device, which can be beneficial, especially after extended periods of use. It is crucial to allow your Fire TV to cool for approximately 10 to 30 minutes before initiating the power cycle.
To power cycle your Toshiba Fire TV, you can follow either of the methods mentioned below:
Using the Remote:
- Press and hold the Select and Play/Pause buttons simultaneously for about five seconds.
- This action will initiate the power cycle process, and the TV will turn off.
- Alternatively, you can also disconnect the power cord from the back of the device or the power outlet and wait for a few seconds before plugging it back in.
Through the System Interface:
- Navigate to the Settings menu on your Toshiba Fire TV.
- Select the Device option and then choose Fire TV.
- From the available options, select Restart.
- The Fire TV will then initiate the reboot process.
Once you have completed the power cycle, allow your Toshiba Fire TV to power back up and reinitialize. It is important to ensure that you have also unplugged any HDMI cables connected to the device.
Let the Fire TV remain unplugged for at least 5 minutes before reconnecting it.
By power cycling your Toshiba Fire TV, you are essentially giving it a fresh start, which can help resolve the loading screen issue.
Check the cables
To resolve the issue of your Toshiba Fire TV being stuck on the loading screen, it’s essential to verify the cables and ensure they are in optimal condition. Follow these steps:
Power Supply:
Ensure that the Fire TV is receiving a proper power supply from the original power adapter. It is recommended to use the power accessories that come with the Fire TV rather than third-party alternatives.
If you have to use third-party accessories, ensure they have similar wattage and voltage ratings as the original adapter.
Cable Damage:
Inspect the power cable for any damages or abnormalities. Look for frayed wires, loose connections, or any visible signs of wear and tear.
If you notice any issues, replace the cable immediately. Damaged cables can cause various problems, including freezing or green screen issues.
HDMI Cable:
Check the HDMI cable that connects the Fire TV to your TV. Ensure it is securely plugged in on both ends. Look for any physical damage to the cable, such as bent or broken pins. If you notice any problems, replace the HDMI cable with a new one.
By verifying the power and HDMI cables and ensuring they are in good condition, you can address potential cable-related issues that may be causing the loading screen problem on your Toshiba Fire TV.
Check for Network Issues
One possible cause for your Toshiba Fire TV getting stuck on the loading screen is a weak internet connection. It’s important to check your network and ensure it is functioning properly.
Here are some steps you can take to address any network-related issues:
Test Your Wi-Fi Network:
Connect another device, such as a smartphone or laptop, to your Wi-Fi network and see how well it performs. If the network is slow or unstable, it could be affecting your Fire TV’s performance.
Switch to the 2.4 GHz Band:
Log in to your router or Wi-Fi settings and change the wireless connecting frequency from 5 GHz to 2.4 GHz. While the 5 GHz band offers faster speeds, it has a shorter range.
On the other hand, the 2.4 GHz band may have slightly slower speeds but provides a wider coverage range. Switching to the 2.4 GHz band could help improve the connection stability for your Fire TV.
Power Cycle Your Router/Modem:
Sometimes, network issues can be resolved by power cycling your router or modem. Follow these steps:
- Unplug the power cables from your router or modem. If your router or modem has a dedicated power button, press it to turn it off.
- Wait for at least 60 seconds to allow any residual power to dissipate.
- Reconnect the power cables or turn your router/modem back on.
- Give your router/modem some time to reinitialize. Wait for the lights to blink and for the Wi-Fi to become available.
- Turn on your Toshiba Fire TV and check if the loading screen issue has been resolved.
By checking your network connection and performing these steps, you can eliminate any network-related problems that may be causing your Fire TV to freeze on the loading screen.
Deregister Toshiba Fire TV on Amazon
One effective solution to address the loading screen problem on your Toshiba Fire TV is to deregister and then re-register the device on your Amazon account. This process can help refresh the connection and resolve any potential issues causing the loading screen freeze.
To proceed with deregistering your Toshiba Fire TV from Amazon, follow these steps:
- Visit the Amazon website using a web browser.
- Log in to your Amazon account using the same credentials associated with your Toshiba Fire TV.
- Locate and access the Registered Devices section within your account settings.
- Look for the option to deregister your Toshiba Fire TV and click on it.
- A confirmation prompt will appear asking if you want to proceed with deregistration. Confirm your decision by clicking on Deregister.
Once you have successfully deregistered your Toshiba Fire TV, you can proceed with re-registering the device back to your Amazon account:
- On the Amazon website, log in to your Amazon account.
- Navigate to the Registered Devices section.
- Look for the option to Register Your Device and click on it.
- Find your specific Toshiba Fire TV device from the list.
- Follow the on-screen instructions and prompts to complete the registration process.
- Confirm your choice to register your Toshiba Fire TV on your Amazon account.
By deregistering and re-registering your Toshiba Fire TV on Amazon, you can refresh the connection between the device and your account, which may help resolve the loading screen issue you are experiencing.
Factory Reset your Toshiba Fire TV
If your Toshiba Fire TV is still stuck on the loading screen even after checking cables and power cycling, you can try performing a factory reset. This step will erase all the data and apps installed on your TV, so proceed with caution.
Factory Reset your Toshiba Fire TV using the Recovery Mode:
- Make sure the TV is unplugged.
- Locate a round button on the side panel of the TV labeled input. It is usually found at the bottom center of the TV, near the red light.
- Press and hold the Input button for 15 seconds, then plug the power cord back in.
- Continue holding the button until you see the Toshiba and Fire TV logos.
- Wait for the recovery mode menu to appear.
- Use the same button to navigate the menu (short press to choose, long press to select).
- Select the option to wipe all data and factory reset the TV (usually labeled as #3 or a similar option).
Please note that performing a factory reset will erase all downloaded content and personalized settings on your Fire TV. You will need to set up the device as you did when you first purchased it.
Factory Reset your Toshiba Fire TV through Settings Menu:
If you are able to access the Fire TV menu, you can also perform a factory reset using the following steps:
- Open the Settings menu from the Fire TV home screen.
- Navigate to either My Fire TV or Device & Software and scroll to the bottom of the list.
- Select the Reset to Factory Defaults option.
- A pop-up will appear asking you to confirm your choice to factory reset. Tap on Reset to confirm.
Factory reset using the Fire TV remote:
- Press and hold both the Back button and the right side of the navigation circle on the remote for at least 10 seconds.
- On the Fire TV screen, you will be presented with the option to either continue or cancel the factory reset. If you do not make a selection within a certain timeframe, the device will automatically proceed with the reset.
After the factory reset, you will need to set up your Toshiba Fire TV again by following the initial setup process. This includes connecting to your Wi-Fi network, signing in to your Amazon account, and re-downloading any desired apps or content.
Contact Support (Toshiba and Fire TV)
If none of the above steps resolve the loading screen issue, it is recommended to seek assistance from Toshiba or Amazon customer support. They can provide specialized guidance and troubleshoot the problem further.
FAQ’s
Why is Toshiba Fire TV stuck on searching for a remote?
To fix the issue of a Toshiba Fire TV stuck on searching for a remote, try replacing the batteries, unplugging and plugging back in the TV and remote, or using the mobile app remote. If the problem persists, reset the TV to its factory settings. If none of these solutions work, contact Toshiba customer support.
How do I force restart my Toshiba Fire TV?
To force restart a Toshiba Fire TV, unplug the power cord for 30 seconds, then plug it back in and press and hold the “Menu” button and “Down” arrow button on the remote for 10 seconds. Alternatively, press and hold the power button on the TV for 10–15 seconds to force a restart.
How To Fix Toshiba Fire TV stuck on the language screen?
To fix a Toshiba Fire TV stuck on the language selection screen, check the remote control, try using the navigation buttons on the TV, unplug the TV and plug it back in, or reset the TV to its factory settings. If none of these solutions work, contact Toshiba customer support for further assistance.