Future posts will be on my own websiteI’ve recently developed a new website that covers both my consulting business and my author profile. All future blog posts will be loaded…Sep 3, 2024Sep 3, 2024
Some things we know about public transport and informationA non-exhaustive list of what we know about how people move through PT environments and what that means for the info you provide them.May 16, 2024May 16, 2024
Why we banned powerpointOnce upon a time, I unintentionally incited a rebellion in a government department by banning powerpoint.Oct 18, 2023A response icon2Oct 18, 2023A response icon2
If personas are the answer, what the hell was the question?Personas are human-washing; like greenwashing only for people. A way for organisations to pretend they care about their customers without…Jun 13, 2023A response icon1Jun 13, 2023A response icon1
One way to make meetings more effectiveIf I was only allowed to give you one piece of designerly advice, it would be “get clear on intent”.May 10, 2023May 10, 2023
Die, deliverables, dieDesigners, we’ve all been there. Writing a long, detailed report that documents everything you did and heard through the course of a…Dec 22, 2022A response icon1Dec 22, 2022A response icon1
Metrics are bad (sometimes)I understand the lure of a set of numbers that tell you how you’re tracking, but metrics can be fraught with danger.Apr 27, 2022A response icon1Apr 27, 2022A response icon1
Good enough is perfectAmbiguity is fundamental to design, and the enemy of perfect.Dec 21, 2021A response icon3Dec 21, 2021A response icon3
Design is not neutralEverything you design is an opportunity to change the world. Yes, even the simple things — that journey map, those signs, that website —…Aug 30, 2021A response icon3Aug 30, 2021A response icon3
Synthesis: it doesn’t matter how you categorise your post-it notesThe archetypal image of my industry is a designer looking pensive in front of a wall full of post-it notes.Aug 2, 2021A response icon4Aug 2, 2021A response icon4
