
It boils down to this insight: When people think you’re trying to influence them, they put their guard up. But when they feel you’re trying to help them, to muse your way to the right answer, or to be honest about your own imperfections, they open up to you. They hear what you have to say.
Grant says that people who pose questions instead of answers, admit their shortcomings, and use tentative instead of assertive speech are some of the world’s most powerful communicators. People who use “powerless” communication styles fall into two categories — some are doormats. But …
It is hard to imagine anything that has more impact on your organization than messaging, and how you communicate internally with your team, externally with the marketplace and your target audience. We have only discussed a few critical examples, but this list can be expanded. Now, how do we know …