Alex Bakula-Davis – Medium

Alex Bakula-Davis

Alex Bakula-Davis
in
Customer Success

Customer Success Tactics: Don’t Let Your Customer Evaluate Your Product Without You

*These short Customer Success posts are meant illustrate things we’ve learned at Proven, so they may not translate perfectly to your…

Mar 28, 2016

Customer Success Tactics: Don’t Let Your Customer Evaluate Your Product Without You

Mar 28, 2016

Alex Bakula-Davis
in
Customer Success

Customer Success Tactics: How we find Desired Outcomes and show ROI

*These short Customer Success posts are meant illustrate things we’ve learned at Proven, so they may not translate perfectly to your…

Mar 8, 2016

Customer Success Tactics: How we find Desired Outcomes and show ROI

Mar 8, 2016

Alex Bakula-Davis
in
Customer Success

Customer Success Tactics: How to Schedule Kick-Off Calls

*Important note here. This advice is for low touch products like ours. For enterprise or mid market clients, this is probably a non-issue…

Feb 26, 2016

Customer Success Tactics: How to Schedule Kick-Off Calls

Feb 26, 2016

Alex Bakula-Davis
in
Customer Success

How Do You Get More Customer Feedback? Bake It In Your Product

One of the first metrics we put in place for our customer success process is everyone’s favorite, the NPS score.

Feb 25, 2016

How Do You Get More Customer Feedback? Bake It In Your Product

Feb 25, 2016

Alex Bakula-Davis
in
Customer Success

Customer Success Tactics: How to “Check In” with Customers

*These short Customer Success posts are meant illustrate things we’ve learned at Proven, so they may not translate perfectly to your…

Feb 22, 2016

Customer Success Tactics: How to “Check In” with Customers

Feb 22, 2016

Alex Bakula-Davis

Good Hardware, Bad Software

Jun 24, 2013

Good Hardware, Bad Software

Jun 24, 2013

Alex Bakula-Davis
in
Thoughts for Food

An Love Letter to the Bacon Wrapped Hotdog

Apr 23, 2013

An Love Letter to the Bacon Wrapped Hotdog

Apr 23, 2013

Alex Bakula-Davis

Alex Bakula-Davis

Head of Customer Success and Sales at Proven and extremely amateur blogger (mostly customer success and food). Fan of Calvin and Hobbes

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