Alex Bakula-DavisinCustomer SuccessCustomer Success Tactics: Don’t Let Your Customer Evaluate Your Product Without You*These short Customer Success posts are meant illustrate things we’ve learned at Proven, so they may not translate perfectly to your…Mar 28, 20161Mar 28, 20161
Alex Bakula-DavisinCustomer SuccessCustomer Success Tactics: How we find Desired Outcomes and show ROI*These short Customer Success posts are meant illustrate things we’ve learned at Proven, so they may not translate perfectly to your…Mar 8, 2016Mar 8, 2016
Alex Bakula-DavisinCustomer SuccessCustomer Success Tactics: How to Schedule Kick-Off Calls*Important note here. This advice is for low touch products like ours. For enterprise or mid market clients, this is probably a non-issue…Feb 26, 2016Feb 26, 2016
Alex Bakula-DavisinCustomer SuccessHow Do You Get More Customer Feedback? Bake It In Your ProductOne of the first metrics we put in place for our customer success process is everyone’s favorite, the NPS score.Feb 25, 20161Feb 25, 20161
Alex Bakula-DavisinCustomer SuccessCustomer Success Tactics: How to “Check In” with Customers*These short Customer Success posts are meant illustrate things we’ve learned at Proven, so they may not translate perfectly to your…Feb 22, 2016Feb 22, 2016
Alex Bakula-DavisinThoughts for FoodAn Love Letter to the Bacon Wrapped HotdogApr 23, 2013Apr 23, 2013