I’m the one they call Dr. Feelgood. OK, no, I’m not. Really not. But I am sometimes tempted to suggest that’s…

There is a longstanding debate over the role of platforms and how much they matter. Is social interaction…

Everyone knows Alice, Bianca, and Clarice.

In recent years, the role of online community manager has become more and more common, and more broadly, and even…

Creating great communities requires understanding what makes great communities great, and what precipitates failures…