4 Steps to Resolve Conflict At Work

2 min readJul 4, 2022


How do you resolve conflict in the workplace? In this article, we’ll teach you four ways to deal with conflicts effectively.

Conflict is inevitable at work. It’s how people respond to conflict that matters most. Learn how to handle conflict in the workplace so that everyone wins.

There are some great solutions like winners triangle, but I want to present my own view.

Identify the Problem.

Step 1: Identify the problem. This means identifying what the conflict is about. You need to understand why there is a disagreement between two parties before you can find a solution.
Step 2: Understand the other party’s perspective. Once you’ve identified the issue, you should try to understand where the other person is coming from. Try to see things through their eyes.
Step 3: Find common ground. If you’re able to identify areas of agreement, then you can use those as a starting point for finding solutions.
Step 4: Make a decision. Now that you’ve found some common ground, you can make a decision together.

Define the Issue.
There are several different ways to define the issue. One way is to ask yourself “What is the root cause?” Another way is to ask “What is the real problem here?”

Set Ground Rules.

If you’re having trouble resolving a conflict, try setting ground rules first. This will help you avoid getting into an argument and make sure everyone understands what’s going on.

Find Common Ground.

Once you’ve set ground rules, you need to find common ground. You might not agree with everything your coworker says, but you should at least understand where he or she is coming from.

Understand the Other Person’s Point of View.

To understand another person’s point of view, you must first understand yourself. It’s easy to see things through our own eyes, but when we try to understand others’ perspectives, we often fail to see what they’re seeing. This is because we tend to focus on only one aspect of an issue, such as the negative aspects of something. We also tend to ignore other parts of the situation that aren’t immediately obvious.