Apr 20, 2020How to look more professional on ZoomWorking from home has become a new reality for all of us. It looks like we are in this situation for a longer time than most of us were initially thinking. Video conferencing, Zoom Calls, Skype, Google Meet and Facetime seems to be the new norm. Can you still remember…Zoom Meetings3 min read
Published in experTeasers·Jul 10, 2018Do you still share on Facebook or do you share on niche networks?We can all agree that social media, and Facebook in particular, changed how most of us communicate and share information nowadays. Facebook started in the United States in 2004, and I was able to sign up with my personal profile in 2006 since I was attending university in the Netherlands…Social Media6 min read
Published in experTeasers·Jul 2, 2018Why Do We Always Ask Google For Answers?Living in a time and age with a plethora of available information at any moment and any time is something great. Today we rely on Google to help us find information. Google’s mission: “to organize the world’s information and make it universally accessible and useful”. More frequently, we use voice…Google4 min read
Published in experTeasers·May 4, 2018Why A Healthy Body And Healthy Mind Is More Important Than Work!We all know our time on earth is limited to a certain amount of days. Work gives us money so we can live a (comfortable) life. Next to that, work also challenges us, gives us experience, allows us to help people, grow intellectually and a lot more. Face it, work…Productivity4 min read
Published in experTeasers·Mar 4, 2018Master Projects The Zen WayNowadays most of us work on projects or manage them. It doesn’t matter if it is at work or at home. We all have projects such as planning for a new release, press launch, website update, (charity) event, wedding or holiday. Most likely you have multiple projects running concurrently at…Productivity4 min read
Published in experTeasers·Jan 14, 2018Bye, bye, Blue Monday!Verras je klanten in vier stappen met de B-L-U-E-formule Het is vandaag 15 januari 2018. Blue Monday. Blue Monday (deprimaandag) is een naam, gegeven aan een datum voor de zogenaamd meest deprimerende dag van het jaar. De vader van ‘blauwe maandag’ is de Britse psycholoog Cliff Arnall. Hij bedacht in…Customer Experience4 min read
Nov 24, 2017Kick-start your day in overdriveHow to be more productive About a year ago I wrote an article on how to implement a daily morning routine. I have received a lot of positive and challenging feedback on this. Based on that I have shared more insights and experience on improving productivity and change of behaviour. …Productivity4 min read
Published in experTeasers·Nov 17, 2017Designing a Customer ExperienceYou are probably well aware that the primary focus of any company or organisation should be Customer eXperience (CX). Not convinced yet? Read my previous article on CX. Closely connected to CX is User Experience (UX). Donald Norman defines UX as: “encompassing all aspects of the end-user interaction with the…Customer Experience4 min read
Published in experTeasers·Oct 5, 2017In my experience, the state of Customer ExperienceA few months ago, I shifted in my work to focus on Customer Experience of a personal insurance comparison and transaction platform. This confirmed that with CX, the devil is really in the details and this change made me aware of my own experiences with brands. Which ride-hailing service I prefer and why… In Singapore, we have…Customer Experience5 min read
Jul 26, 2017Tune your brain with ambient tunes on Brain.fmBecome focussed or relaxed when you want Research and experience show that music has a huge impact on your mood, behaviour, mind-set and productivity. Have you ever experienced your mind wandering off when you need to get stuff done? Or, when you are watching TV and you try to be in a relaxed state of mind but…Productivity6 min read