We can all agree that social media, and Facebook in particular, changed how most of us communicate and share information nowadays. Facebook started in the United States in 2004, and I was able to sign up with my personal profile in 2006 since I was attending university in the Netherlands…

Living in a time and age with a plethora of available information at any moment and any time is something great. Today we rely on Google to help us find information. Google’s mission: “to organize the world’s information and make it universally accessible and useful”. More frequently, we use voice…

We all know our time on earth is limited to a certain amount of days. Work gives us money so we can live a (comfortable) life. Next to that, work also challenges us, gives us experience, allows us to help people, grow intellectually and a lot more. Face it, work…

Nowadays most of us work on projects or manage them. It doesn’t matter if it is at work or at home. We all have projects such as planning for a new release, press launch, website update, (charity) event, wedding or holiday. Most likely you have multiple projects running concurrently at…

Verras je klanten in vier stappen met de B-L-U-E-formule Het is vandaag 15 januari 2018. Blue Monday. Blue Monday (deprimaandag) is een naam, gegeven aan een datum voor de zogenaamd meest deprimerende dag van het jaar. De vader van ‘blauwe maandag’ is de Britse psycholoog Cliff Arnall. Hij bedacht in…

How to be more productive About a year ago I wrote an article on how to implement a daily morning routine. I have received a lot of positive and challenging feedback on this. Based on that I have shared more insights and experience on improving productivity and change of behaviour. …

You are probably well aware that the primary focus of any company or organisation should be Customer eXperience (CX). Not convinced yet? Read my previous article on CX. Closely connected to CX is User Experience (UX). Donald Norman defines UX as: “encompassing all aspects of the end-user interaction with the…

A few months ago, I shifted in my work to focus on Customer Experience of a personal insurance comparison and transaction platform. This confirmed that with CX, the devil is really in the details and this change made me aware of my own experiences with brands. Which ride-hailing service I prefer and why… In Singapore, we have…

Become focussed or relaxed when you want Research and experience show that music has a huge impact on your mood, behaviour, mind-set and productivity. Have you ever experienced your mind wandering off when you need to get stuff done? Or, when you are watching TV and you try to be in a relaxed state of mind but…