How to Resolve QuickBooks Error Code 6190 and 816?

4 min readSep 4, 2023

Company file issues in QuickBooks have been on a sudden rise in recent times. While the most obvious causes of these errors is damage in the Company files. There are other factors as well that make the Company file precarious to data damage. Within the purview of the current discussion, we shall delve into one such Company file error — QuickBooks Error 6190, 816.

This blog encapsulates the several causes, and troubleshooting methods to fix this error. So, follow this blog till its conclusion, and get this Company file issue resolved, once and for all.

Possible causes behind the QuickBooks Error code 6190 816

Getting error code 6190 816 in QuickBooks is a common occurrence due to the below stated factors:

One of the primary reasons causing the error can be if the company files are stored in the read-only network folder.
If there is a power failure or system crash while the company file is being used
If you are trying to access a company file that has already been accessed by another user at the same time.
Mismatch between company file and transaction log file
If multiple users try to access the same company file at the same time, it can lead to this error.
Experiencing similar issue is portable file the transaction log file is doesn’t match with the company file.
If the company file is corrupted.
Might be the network setup is incorrect or not properly configured, it can cause this error.
If the company file is created in a different version of QuickBooks than the one being used to access it, it can cause this error.

Methods to Troubleshoot QuickBooks Error Code 6190 and 816

The below corrective steps would surely help you in getting rid of QuickBooks error code 6190 816. Let us explore them in detail.

Method 1: Use QuickBooks File Doctor tool

QuickBooks File Doctor is an integral feature of the Tool hub program. In order to use the file doctor tool, you need to download, install and set up the QuickBooks tool hub.
First, save the file where you can access it easily.
Complete the installation procedure.
Open the QuickBooks Tool hub and go for Company File Issues tab and choose Run QuickBooks file doctor tool.
Let the tool run and detect the issue.
In case the tool finds any issue, it will automatically resolve the issue by applying the corrective measures.

Method 2: Rename the .ND and .TLG files

You need to first open the company files.
Find the company file. You will see the Transaction log file and the company file having the same name but different extensions.
Your objective is to rename the company file with Qbw.nd file extension.
For that, change the name of the files by right-clicking the files and hitting on the Rename tab.
You need to add ‘.OLD’ at the end of the filename.
Avoid deleting the extension as it is a necessary part of the filename.
Now, alter the name of the Transaction log file with .Tlg file extension.
Finally, run the QuickBooks program and try to login to the company file.

Method 3: Update the Latest Version of QuickBooks

Under this procedure, you need to Close the company file and also make an exit form QuickBooks.
Right-click QuickBooks and choose Run as admin option.
You will see No company open screen after which you need to head to Help menu and hit on Update QuickBooks.
Navigate towards the options Menu and hit Mark all.
Hit on the Save tab.
Furthermore, head to Update now tab.
Mark the Reset update box.
Now, go for the Get updates tab.
Close QuickBooks and re-run the software.
Now, hit on the Yes tab when the prompt shows up on your screen.
After the installation is complete, reboot the system.

Method 4: Use the QuickBooks Refresher Tool

Close your QuickBooks desktop software.
After that download the QuickBooks refresher tool, from the official website of Intuit.
Afterwards, install it and launch the tool after successful installation.
Now hit a click on the Fix my QuickBooks tab and wait till the process concludes.
After the repair is complete, you need to open the QuickBooks and check if you’re able to open the company file or not.

Method 5: Check the Company file location

Error code 6190 & 816 can also show up in case the Company file has been moved from its original location. Therefore, it is important to make sure that the file is stored in its default Company file folder. If that isn’t the case, then move the file to its original location. If the error still continues to show up, just try the reverse process.

To start off, head to the QuickBooks folder, and then copy the Company file from here.
Now, create a new folder on the Desktop and paste the Company file in this folder.
Finally, run QuickBooks and open the Company file from this new Desktop folder.

Summing Up!

The list of errors experienced in QuickBooks desktop is huge and with this segment, we have tried to answer the queries related to one of the most common errors i.e., QuickBooks error code 6190, -816.

For any further queries related to the same, or if you experience any other typical error in QuickBooks, get on a call directly with our certified accounting professionals using our 24/7 QuickBooks error support line and leave the rest on the experts.