Highlighted by Alex Restuccia
From Google Designer David Hogue: How to Avoid Over-Complication in Product Design by Patrick Faller
Once we add something to a product, it can be very hard to remove it. A few users of a little used feature are often given much more influence in deliberations and decisions, because their pain at losing something feels greater than the friction that every other user will feel by keeping that feature and complicating the product. A little friction and ambiguity added here and there feels like an acceptable trade-off to avoid th…
From How to add product features without making it more complex by Dre Zhou
…his service”. Compare that to when you take the default valid approach, you’re saying to your user “you don’t need to do anything, you can get started right away! But feel free to customise it to better suit your needs once you’re in.”