In recent years, there has been a steep rise in the use of new technology in business. Artificial Intelligence (AI), big data, and the internet have all entered the workforce. More than ever, AI has several industrial benefits. These include analyzing data to gain valuable insights, identifying future business opportunities, understanding customer behavior, reducing production costs, improving employee productivity, and many more.
In this article, we’ll focus on how to use AI to boost employee productivity. According to projections by Accenture, AI technologies can increase labor productivity by as much as 40%.
It’s en vogue to talk about tech as a distraction. But how can you use technology and artificial intelligence to actually improve the productivity of your workers?
Energizing the Workforce by Automating Rote Tasks
AI has seen increased adoption in automation, where humans no longer do repetitive and tedious tasks. A 2018 RPA survey by Deloitte found several benefits of robotic process automation / artificial intelligence. These included 92% improved compliance, 90% improved accuracy, 86% improved productivity, and 59% cost reduction.
So, how exactly does AI automation improve employee productivity? With complex and routine tasks out of the way, workers can focus more on imagining, innovating, and creating. Employees, therefore, become more valuable to the growth of the business. With AI and robots handling time-consuming menial tasks, employees are relieved of stressful, monotonous duties and are more motivated to engage.
Automation is thriving in contact. Chatbots, for example, can have interactive and intelligent automated conversations with customers. Businesses are widely adopting them to their customer service. According to recent research, about 29% of customer service tasks can be automated. Furthermore, bots can handle as much as 80% of common customer support queries. With machines dealing with repetitive questions, human agents can focus on tackling complex issues.
Artificial Intelligence Is Transforming the Hiring Process by Matching People to Jobs
Artificial Intelligence can help employers improve employee experience, productivity, and morale by matching workers to the right jobs. Human Resource managers are using AI-based tech to assess job applicants’ personalities and skills to match them to a position that best suits their capabilities.
Technology also helps recruiter know if a qualified candidate is a right fit in the company culture, which benefits both the business and the employee.
Apart from assessing new hires, AI is also improving onboarding (often a time consuming and costly process), talent development, and employee retention.
AI and Job Matching
DeepSense, an AI technology by Frolle, assesses personalities and behavioural traits to find the ideal matches between people and jobs, especially in managerial and executive hiring. Other AI-based tools like TrustSphere and Yva.AI analyze the work styles of high-performing workers to come up with actionable insights that can improve productivity in other employees.
With the current competitive talent ecosystem, employers can use AI not only to find the most talented individuals but also to match them to positions where they will be most productive.
“AI and predictive analytics have the potential to help businesses not just to examine the suitability of a new employee but also their impact on the productivity of the entire department or team after a new addition. At least 55% of HR managers today agree that AI will become an essential part of human resource operations in the next five years. Failure to automate manual HR functions will likely lead to lower productivity and higher costs,” says Allan, a Human Resource specialist at Skillroads.
Improving Communication Across Several Platforms using Tech Tools
Artificial Intelligence (AI) tools provide Human Resource teams with an array of methods for communicating to employees. This approach is excellent, given the fact that people of different personalities and generations prefer to communicate in different ways. While some employees might prefer direct human contact during communication, others might favor a simple, digital message.
With AI technology, there will be many communication options, making it possible for recruiters to avoid the strict communication regulations that dominate companies across the globe. For example, face-to-face sessions for performance evaluation, calling the head office for sick leave or professional growth requests, etc. This will ease the fear surrounding communication with executives at the office. This will lead to increased employee productivity and engagement.
Communicating via different platforms also boosts productivity by bringing team spirit to remote workers. With technology such as video conferencing, employers manage to bring workers together. This encourages personal connections and boosts employee productivity.
Reward Programs for Productive Employees
Recognizing and rewarding staff with positive feedback or other appropriate prizes has long been a best practice. Doing this has been shown to help companies in maintaining their workers. According to a 2018 report by SHRM (Society for Human Resource Management), the largest HR professional society in the world, two-thirds of human resource professionals say that awarding employees helps in their retention.
Currently, several software tools exist that leverage social technology to eliminate bias from the process by allowing workers to choose peers worthy of rewards or praise. These software packages use channels such as Slack to enable employees to interact by commenting, liking posts, and recognizing the efforts of others.
Apart from that, technology allows employers to get an ongoing assessment of workers’ successes. This helps avoid the “recency bias”- evaluating the performance of employees by only factoring in their latest achievement- during annual reviews.
Tech and Artificial Intelligence Improve Employee Engagement
According to Gallup’s State of the Global Workplace study, 85% of workers are not actively engaged at work. Gallup estimates the economic impact of this as a $7 trillion loss.
Luckily, the emergence of tools that use natural language processing (NLP), biometrics, and machine learning are helping boost employee engagement. Case in point, with Vibe, Keen, etc., employers can understand their employees better. The former is an algorithm that evaluates the different emojis and keywords employees send on Slack to determine whether the staff is irritated, stressed, or happy. It offers real-time insight into worker engagement by looking at anonymized emails to identify positive or negative word patterns.
AI communication analysis tools such as Kanjoya, Humu, and ADP Compass provide recruiters with information on the morale of workers and provide useful suggestions on how it can be boosted. ADP said that their management effectiveness increased by about 40 percent after using their Compass tech.
KangoGift is yet another technology worth mentioning. It works on the premise of employee recognition and helps human resource experts to identify employees that deserve appreciation.
“We help managers and HR leaders better understand which employees may benefit from a genuine thank you,” says Todd Horton, CEO at KangoGift.
To conclude, these are some of the ways technology and AI will help increase the productivity of workers. But even with that said, it is essential to note that desired results can be attained only when the right technology is used.
Article by Alice Berg was originally published at https://blog.potential-x.com.