A KPI is only as good as its ability to measure employee performance and to deliver real business outcomes by improving that performance. Managers need to adjust constantly to optimise performance in response to ever-changing business circumstances. This will often mean the business will be required to give continuous constructive feedback to employees to communicate the areas that require improvement.

The benefit of having KPIs means employees are aware of what outputs or outcomes need to occur to satisfy their employer’s expectations. Should the employee continuously fail to meet their KPIs it is recommended the business should actively manage their performance with on-going training and ultimately performance improvement plans.

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