Alison Groves – Medium

Alison Groves

Alison Groves
in
Highrise

All My Stuff

An army of one. While there is debate of the exact etymology of that phrase and what it was originally meant for, it certainly rings true…

Feb 22, 2018

All My Stuff

Feb 22, 2018

Alison Groves

2020

I’m not a big believer in goals, life throws you too many loops to say “in a year I want to accomplish X!” Especially if they are set to…

Jan 1, 2018

Jan 1, 2018

Alison Groves

How Disney Princesses Made Me Better at Support

At the beginning of the year, it was decided that we would take a family Disney cruise to celebrate my niece’s third birthday. As a single…

Dec 20, 2017

How Disney Princesses Made Me Better at Support

Dec 20, 2017

Alison Groves
in
Highrise

Dealing with New Business

In the agency world, you deal with projects that are all in constant states of motion. You are working on acquiring some projects. Others…

Dec 6, 2017

Dealing with New Business

Dec 6, 2017

Alison Groves
in
Highrise

How Do You Follow Up?

Getting any business off the ground takes persistence. It often takes calling, emailing, and following up to acquire those first few…

Nov 9, 2017

How Do You Follow Up?

Nov 9, 2017

Alison Groves
in
Highrise

Tip #28: Automate note creation for contacts

Information you need to know about your contacts is everywhere, but collecting and adding it to Highrise can sometimes be time consuming.

Aug 24, 2017

Aug 24, 2017

Alison Groves
in
Highrise

Simple Gets the Job Done

For real estate agents, the follow-up is everything. But, as someone who is constantly on the go, working with many clients at once…

Aug 8, 2017

Simple Gets the Job Done

Aug 8, 2017

Alison Groves

How we send onboarding welcome videos at Highrise

We do onboarding in a bit of an unorthodox way at Highrise.

Aug 4, 2017

Aug 4, 2017

Alison Groves
in
Signal v. Noise

How we do support at Highrise

When I joined the Highrise team in May of 2016, the support team wasn’t a team at all: it was a single person. Chris did everything, from…

Jul 31, 2017

Jul 31, 2017

Alison Groves
in
Signal v. Noise

Building the Best Relationships We Can

Maslow had it wrong. To get it right, we have to move social needs to the bottom of his pyramid.

Jul 17, 2017

Jul 17, 2017

Alison Groves

Alison Groves

Customer Champ at Help Scout. Amateur homebrewer and vinyl collector. Semi-pro sports yeller. Professional helper. alison@helpscout.com

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