We usually visit government websites to make quick transactions or to find specific information. However, government websites tend to have tons of information that are not necessarily relevant to the primary users of the website, residents, businesses, and government employees. …


This is a case study of a mentorship and project management tool. In this project, I worked with a team of designers in surveying members of our target audience, students and mentors, to understand their needs to develop solutions that meet address those needs.

The client

optiMize, a non-profit organization based in…


This is part two of a service design project that aimed to explore DC government interagency communication and collaboration (to read part one you can click here).

For this project, I worked on sketching and wireframing some ideas to help facilitate the communication process between agencies. Giving the frustrations and…


Problem

Cryptocurrency, the digital currency, was first introduced and meant to be used as an alternative for traditional currencies. However, people use cryptocurrencies mainly as investments. In this case study, I explored people’s perspectives of using digital currencies to make everyday financial decisions. Needless to say, many of my participants or…

Shoaa Almalki

I’m a UX Designer with a background in communications and cultural ethnography.

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