Small businesses have the same pressing needs as their larger counterparts. They need to Market, Sell, Service, Manage Cash Flow, Maximize Employee Productivity, and Make Goods. However, unlike large firms, small…

How can we make the handoff from a bot to a human more seamless?

The Bot Human Handoff needs to be a smooth transition to ensure that the User Experience does not suffer. A parallel can be drawn from our calls to Customer Service Centers. Most of…