Making BetterHelp Better with Better Terms and Conditions
BetterHelp has been helping people for more than five years, but it often feels like we are just getting started. Our tremendous growth confirms what we expected when we set out to build BetterHelp: So many people desperately need but do not have access to affordable, convenient, and professional counseling.
The mass adoption of our services is full of exciting opportunities but not free from challenges. Being the world’s largest online counseling service makes us responsible for meeting not only the expectations of our members and providers, but also the expectations of the overall community.
Over the last few weeks, we’ve received comments and feedback related to our Terms & Conditions document. Although we used the standard legal language that is often found in the Terms & Conditions of similar platforms, we now realize that given our leadership position and the nature of our service, we need to raise the bar and to set higher standards. At the end of the day, it’s apparent that the way our Terms & Conditions were written made some people feel uneasy, which means our execution in that regard fell short.