Current AI systems aren’t intelligent as they are presented — they are dumb. Unfortunately, the phrase “artificial intelligence” is getting so common and increasingly being applied to anything that is automated. But what is true intelligence? According to Wikipedia, “Intelligence … can be described as the ability to perceive or infer information, and to…

Every day, call centers process thousands of calls using live operators. This has a number of disadvantages such as customers spending a long time waiting on the line, low customer satisfaction and a high cost of service relative to other means of communication. The growth of popularity of voice…

One of the most frequent delusions about modern conversational AI solutions is that if you have a chatbot in your company, you can just connect them with telephony and any speech recognition and synthesis solution — and you’ve got it! Unfortunately, no, you haven’t. Why? …

Итак, что же такое разговорный ИИ сегодня? Это не только набор из синтеза и распознавания речи, а обширная система управления диалогом. Реализовать короткий диалог продажи (до 5–6 вопросов, например, предложение оформления кредитной карты) можно уже сегодня, но что-то большее, чем оформить подобного рода заявку — нет. Сейчас по нашей статистике…