May 15Adapting your content design process to build better relationshipsAs content designers, we often talk about our content design process. We focus on our ways of working, templates, standards and strategies. These things help guide us to create accessible, user-focussed content that meets real needs and solves real problems. But what we talk less about is how rare it…Content Design5 min readContent Design5 min read
May 2Weeknote 3 of 2023: House red, guinea pigs and new approaches to contentIt has been a while since I last wrote a weeknote. After another weekend of laying in bed at 2am writing down ideas and notes about work, it’s clear my brain is begging me to get back to weeknotes! Plus myself, Dan and Eleanor are running a session on building…Weeknotes4 min readWeeknotes4 min read
Feb 24Weeknote 2: Cross project content collaborationOver the last few weeks we’ve been thinking about how we approach advice content currently published on the Greenwich Community Directory. We know that finding local support is more useful alongside information that will help them understand their needs or access services are important. …Weeknotes3 min readWeeknotes3 min read
Jan 272023: Weeknote 1In the first few weeks of January we’ve been: working with service providers on their content for our GCD private Beta sketching and iterating our adult landing page design for Beta talking about how we (content designers) have approached content across our projects Working with service providers on their GCD listings We’ve been working with people who have…Weeknotes5 min readWeeknotes5 min read
Dec 19, 20222022: My year in reviewEven my Bring food shopping list is trying to mimic Spotify and give me my yearly highlights. Apparently my top 3 shopping list items are biscuits, chocolate and cat food… To overcome the shame of my food shopping habits, I’m focusing on achievements and what I want to do more…Content Design4 min readContent Design4 min read
Published inRoyal Greenwich Digital Blog·Dec 12, 2022Weeknote 35: Decluttering contentThis week we continued our content decluttering workshops. We’re doing these workshops to review the types of listings and advice we have on the Greenwich Community Directory and better understand what needs they meet. It was a good opportunity to clear up any confusion around statutory duties as well as…Weeknotes4 min readWeeknotes4 min read
Nov 14, 2022Weeknote 34: Running a content proposition workshopLast week we ran a content proposition workshop with stakeholders in adult social care, children’s services and public health. We did this to bring them along with us and help reach a shared agreement on the purpose and scope of the Greenwich Community Directory. Why we did the workshop As a team, we had a…Weeknotes5 min readWeeknotes5 min read
Oct 24, 2022Weeknote 33: Resident testingThis week we: started testing our prototypes with residents on the Greenwich Community Directory project ran through our findings from the tree testing with our collaborators had a team day to prioritise what we need to do before moving to beta showed collaborators the work we’ve done analysing the types…Content Design5 min readContent Design5 min read
Oct 10, 2022Weeknote 32: Writing, recruiting and revisitingThis week on the community directory project we’ve been: writing down our risky assumptions that’ll inform our next stage of prototype testing recruiting for resident research revisiting conversations about where information and advice should sit Updating our risky assumptions A lot has happened and our thinking has changed a lot through prototyping so we…Weeknotes3 min readWeeknotes3 min read
Sep 16, 2022Weeknote 31: Clearing the question fogThis weeknote is about the community directory project, I’ll cover: what we’re exploring with our prototypes how we can make it easier to maintain information Last week I wrote about how prototyping has led to us quickly changing and iterating our ideas and developing a growing list of questions. …Weeknotes5 min readWeeknotes5 min read
