Alyssa VerzinoNot quite sure what to ask your AI sales rep? Start here.An AI salesperson makes a living knowing how to drive a conversation to close. You, on the other hand, don’t regularly do this. You may…May 22, 2019May 22, 2019
Alyssa VerzinoinTalla5 Tips for Transforming Your Support Org With AIArtificial intelligence is transforming businesses in ways few expected, but perhaps none more support than customer support organizations…Apr 22, 2019Apr 22, 2019
Alyssa VerzinoinTalla2 Ways Automation Can Solve Your Hiring Problem“Good help is hard find” is as true today as ever, but new automation tools can help you solve your hiring problems in ways you might not…Apr 16, 2019Apr 16, 2019
Alyssa VerzinoinTallaBreaking Bad Habits by Capturing Your Unwritten RulesWe’ve gone on record that AI needs to capture “tribal knowledge” from your support team to be most effective, but it’s important to…Mar 18, 2019Mar 18, 2019
Alyssa VerzinoEnsure First Call Resolution with Diagnostic Customer Service AutomationThe goal of every customer service agent is “first call resolution,” which is the insider term for “making sure the customer ends a call…Mar 4, 2019Mar 4, 2019
Alyssa VerzinoinTallaHow Automation Can Help Customer Service Deal with Proactive OutreachThe best way to keep your customer service teams from being overwhelmed by a surge in call volume is to proactively reach out to customers…Feb 20, 2019Feb 20, 2019
Alyssa VerzinoinTallaHow Automation can Help Customer Service Deal with Ticket EscalationNothing drags out a customer support call — or more frustrates a customer — more than having to escalate to a higher support tier because…Feb 12, 2019Feb 12, 2019
Alyssa VerzinoinTalla3 Ways You Aren’t Using AI for Customer Support (And You Should Be)Time is money, and there is perhaps no more expensive time than that spent on customer support. And if you’re not using artificial…Oct 15, 2018Oct 15, 2018
Alyssa VerzinoinTallaWhy Sales Managers Should Hire an AI Assistant ASAPBy Rob Levy, Talla Sales DirectorOct 12, 2018Oct 12, 2018
Alyssa VerzinoinTalla5 Things AI-Driven Sales Leaders Do DifferentlyThere are a lot of companies that want to use AI, but just don’t know where to start. 85% of executives believe that AI will give their…Oct 4, 2018Oct 4, 2018
