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United Airlines,has to be one of the worst airline companies in the world.They are constantly ripping off their customers/passengers.Either they overbook or they switch the passenger to another flight and cancel their total booking(it happened to a family member).Then they give you a song and dance routine on their Customer Care,which is really Customer NIGHTMARE.Who is this O.Munoz trying to fool?He is part of the problem,I sure hope this person who was brutalized sues the hell out of the “friendly skies”.

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