Ways To Improve Customer Loyalty In Webhosting Service
There are number of web hosting companies that offer the same type of services to the IT industries for their website support. You simply enter share webhost in your browser, you will find number of companies on the very first page. They offer you lot of features and facilities within it like storage space, bandwidth, number of websites and so forth. There are some points that makes one host provider different from other.
If you are also using host provider service for your website then you may consider some points while selecting the web host for company website. The company always try to satisfy their customer by providing the desired facilities to them. We are now going to discuss the ways by which webhosting service can improve the customer loyalty towards their service in this blog post. The following ways makes the one web host provider different from the other.
1. Answering the phone call
Some of the customers complains of services and faults while using the free web hosting service. They then try to contact the customer support number provided on the website of host provider. If the customer need to wait for longer hours than this disappoints them and this results in even change of host provider by the businessmen. If you are claiming 24/7 support to the customers then it must be justified. Waiting for more than half an hour on single call may displeases the customer. Sometimes problem of connecting to the customer care executive also noticed. When you try to connect to the executive, you keep on getting the same answer that the information entered by you is incorrect.
2. They answer to emails
The reviews from the people, who generally discuss some issues with the host company through emails are that they have not got the proper response from the company and they were not able to solve the problem properly. These replies from the free hosting company are appalling for most of the users.
3. They read the mails or not
When you send your query to the company over the email. The time taken by the company to read the mail and respond to it properly also matters to become a good host provider. Some call centers staff is not well qualified and lacks in knowledge about the product so they were not able to solve the issue of customer satisfactorily.
4. Continuity
There are some issues that cannot be resolved immediately. It needs time for rectification. When you call to customer support number the same person who had heard your problem earlier might not be available again for your call, so you will have to discuss the whole issue again with different executive. This increases the blood pressure of customer and even boils him with high temperature. The best free web hosting companies allocate the staff for particular issue to the customers so as to gain the loyalty from them.
5. When they don’t know answer, what’s the response then
Once upon a time, my credit card had been charged for the services provided by the company a month earlier, which was much advanced than the due date. When I tried to resolve this issue over the phone call. I didn’t get any apology for that, even I was asked for help on some other topic. This should be keep in mind that reply to the customer query must be correct and helpful for the users. If it satisfies the customer then only he will be loyal to your services.
6. Language
Language barrier is also another issue because some Indians have impeccable English while others have not. The people in India are technically sound and professional so they want effective and useful technical support from the customer support center. Different language for different regions will definitely get loyalty from the customers if they feel free to share the issues in their own language.