How to Increase the Call Center ROI with Auto Dialer Software?
Being a call center agent, have you ever realized how many numbers you dial for lead generation? How many numbers get connected with live users? And how much time you waste daily on dialing wrong digits?
If you are dialing 100 calls daily, then there would be only 15 connected to the live users; and this is such a really depressing figure.
That’s the reason, software like auto dialer have become the most important need that helps dial thousands of calls simultaneously and skip busy, disconnected and unanswered calls. And therefore, the agent doesn’t need to wait for the user which reduces the wait time as well.
By using the software, you can make sure that you are talking to live users instead of disconnected ones, which in turn increases the efficiency and productivity of your tasks.
Increased connection rates:
Calls can be initiated automatically with auto dialer and only connects with live users, which reduces agents time and effort. It has some smart capabilities which can easily detect answering machine, busy signals. So ultimately agent won’t be required to wait for the customer to attend the call. Dialer would automatically dial the next call if it gets failed to connect. With auto dialer, agent’s talk time would eventually increase by 25–30 minutes per hour resulting in enhanced connectivity.
Callback notifications:
Agents may get the least time to remember about their callback schedule. By using an auto dialer software, agents won’t need to remember about their callback schedule, an auto dialer will push the notifications and remind them about dialing the call to the customer. Agents can simply optimize their time for callback schedule as they have a never-ending list of call.
Auto dialer helps push notifications for the list of numbers to be uploaded in the database. This eventually ensures that agents are not wasting their time by sitting idle; and once the calls are initiated, it would request for the new list and discard the existing one which was disposed of with disconnected, busy or unanswered calls.
Filter based calls with DNC:
Agents can make filter-based calls with auto dialers as admins have the opportunity to control filters so they can reach maximum users in minimum time by applying right strategy, such as calling based on geography, targeted audience etc. moreover, with auto dialers, agents can put some numbers in the do-not-call list so they can stop annoying people who don’t want to get calls from the telemarketing companies.
Know the right time to call:
An agent should never disturb their customer at the time when they are busy in their daily activities. Auto dialer has the feature that enables agents to make contact only at the appropriate hours. This could even determine the availability of the customer based on their previous call records, which ultimately initiate the call to the specific customer at a specific time.
Auto dialers can simply change the way you do your business. That’s the reason most of the call centers tend to utilize a fully featured or customized auto dialer software, so they can generate maximum leads in minimum time which will eventually build more ROI for your business and you won’t need to make more efforts.
