Amiel Greathouse — byamiel.comMy Musings — Leading CX Teams in a PandemicThe Big Twist of March 2020Aug 19, 2020Aug 19, 2020
Amiel Greathouse — byamiel.comAll Roads Leading to Customer Experiences are Paved with Employee Experiences“Companies that invest in EX outperform the ones that don’t by 2x in terms of average profit.” -Harvard Business ReviewJan 28, 2020Jan 28, 2020
Amiel Greathouse — byamiel.com5 Power Phrases That Belong in Every Support Agent’s ToolboxIn this article, I’m sharing out my top 5 power phrases for 2019 that I believe every support agent should keep in their toolbox. These…Apr 24, 2019Apr 24, 2019
Amiel Greathouse — byamiel.cominAt The WhiteboardThe Magic of CoachingCoaching can change your personal and professional life in some of the most profound ways. It is time to put away the days of just giving…Jan 26, 20191Jan 26, 20191
Amiel Greathouse — byamiel.comUniversal agents can enhance the customer experience. ♾Creating a unified frontline. 👨🔧⭕👩🔧Dec 19, 2018Dec 19, 2018
Amiel Greathouse — byamiel.cominBulletproof WritersUsing vision mapping and journaling for coaching.Coaching is great unless it is just not working. You’ve tried it all. Total disconnect right? I’ve been there both as the coach and the…Dec 15, 2018Dec 15, 2018
Amiel Greathouse — byamiel.comUsing less time than somebody gives you.Time management is something that professionals have to start understanding better. I am working on obtaining a better understanding of…Dec 12, 2018Dec 12, 2018
Amiel Greathouse — byamiel.comHow to execute beginning-to-end ownership of resolving for a customer.Why ownership works. 👩💼Dec 9, 2018Dec 9, 2018
Amiel Greathouse — byamiel.cominBulletproof WritersWelcoming opposing viewpoints. Disagreement is good.First, be humble, sit down. 🤐Dec 7, 2018Dec 7, 2018
Amiel Greathouse — byamiel.cominBulletproof Writers🥇 Why Nashville is the ❤ of customer satisfaction. 🤠Put your ones up ☝ for Nashville’s vivacious southern charm.Dec 6, 2018Dec 6, 2018