Meanwhile, my BitCoin (from a payment to my Wallet from another party) is tied up in your site, unable to be accessed. The deposit was pending until it just disappeared entirely. No one on your (email only) support staff is able to provide a solution besides copy-pasted responses that come through days after the inquiry was submitted. The response, none the less, essentially says you know nothing and can do nothing, despite that your site say the transaction should take 30 minutes at most.
As the exchange, you are an enormous factor in the value and confidence in BitCoin, and quite frankly as a new BitCoin user, I’m thinking that I’m done with it after how much effort and stress I’ve gone through just to get a deposit from someone else. Slowly accepting that I will lose hundreds of dollars thanks to your site.