To help a Helpdesk application — a UX Case Study

Photo by Clay Banks on Unsplash

Approach ( Identification)

To filter the range of software/hardware/applications used , business precedent and criticality , avoid any breach in confidential information.

Employee Task Flow
Dashboard : Helpdesk Agent

Design Conclusions

Resources

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Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Amit Chotia

Amit Chotia

User Experience | User Research | Human Centered Design | Behavioural science