I’ve had the privilege to work with some wonderful people. Here are a few lessons I’ve learned, specifically from working with and observing the impact of senior leaders and executives of technical product organizations. In truth, many of the challenges associated with leading a large group of people towards a shared set of goals are universal, and hopefully resonate with people outside of the software industry or even the business world.

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Use Your Product

If you want to build a customer-centric product and engineering organization, use your product like a customer would. Hold your product to a high bar for user experience and give your team direct feedback when it doesn’t meet your bar. You can tell your organization to care about customer experience, but actions speak louder than words. …

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Amit Kumar Gupta

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