y to challenge the sta…ning the ideal experience to account for edge-cases. This is a pitfall I am being wary of recently. Changing the ideal happy path experience just to accommodate edge-cases means some serious thinking needs to go behind system design — this to me, highlights problems in how the system is engineered to work and handle the one-offs. This is where designers have the opportunity to challenge the status-quo of the system’s architecture.
… — someone who is a layperson — is introduced into the mix, I’ve found I need to convince them that design isn’t only about making the thing pretty. That’s it’s about solving problems. That’s it’s about end-to-end solutions.