Amneet BinProdsightHow to replace face-to-face feedback in the age of social distancingThe COVID-19 outbreak is rapidly changing the way people work. This makes it even more important to understand customer needs and…Apr 7, 2020Apr 7, 2020
Amneet BinProdsightHow to make sense of your COVID-19 support ticketsWe’re all making changes in the uncertain times surrounding the outbreak of COVID-19 and it will affect our businesses in different ways…Mar 18, 2020Mar 18, 2020
Amneet BinProdsightWhy you should stop tagging tickets in your support platformInsights from feedback data such as support tickets can be incredibly powerful. Most companies are already sitting on thousands of…Mar 12, 2020Mar 12, 2020
Amneet BinProdsightHow to automatically tag Zendesk tickets to supercharge reportingZendesk is an extremely powerful platform, but sometimes it can be hard to know exactly what people are talking about in your tickets…Feb 25, 2020Feb 25, 2020
Amneet BinProdsight2 things to consider before you export your Intercom dataIntercom is an extremely useful tool for increasing customer loyalty and driving growth. Although sometimes, you want more insights to…Feb 17, 2020Feb 17, 2020