How To Roll Out a Company Knowledge Base That Everyone Actually Uses
Whether you’re a team of 5 people or 500, a knowledge base is an incredible resource to centralize company process and standards. A knowledge base is another word for an internal FAQ, which your team can use to build and refine its institutional knowledge, empowering everyone to access the information they need when they need it.
If you’ve thought about adopting a company knowledge base, but weren’t quite sure how to get started, or have tried to introduce one in the past, and it didn’t stick, follow these simple steps to roll out a knowledge base that everyone loves to use.
Introduction to the framework
The following steps loosely incorporate Kotter’s 8 Step Change Management Model. This framework emphasizes building awareness, participation, and accountability.
Throughout this process, remember that you’re introducing a significant change for everyone in your company — in how they access information, in how they incorporate tools into their workflow, and in how they share information with others. If you are impatient, and just throw a new tool at everyone without much planning, they might resist, ignore, or even reject the change.
