And 4 lessons I learned from ours

I saw a job advert recently — an organisation was hiring people for its new design system team.

They were looking for developers, interaction designers, user researchers, product and delivery managers. There were even spots for a couple of content designers (we’re a depressingly rare breed in design system teams).

But there was one glaring omission: they weren’t hiring a service designer.

After just over a year, our service designer is about to leave our team and move onto her next project. …


Amy Hupe

Content Designer, GDS

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