I saw a job advert recently — an organisation was hiring people for its new design system team.
They were looking for developers, interaction designers, user researchers, product and delivery managers. There were even spots for a couple of content designers (we’re a depressingly rare breed in design system teams).
But there was one glaring omission: they weren’t hiring a service designer.
After just over a year, our service designer is about to leave our team and move onto her next project. …