If this is IDEO’s approach to helping change the health care system, I am worried for the health of the every day citizen in the U.S. This piece seems to grossly overlook the broken system of health insurance. While Atul Gawande is quoted, I would encourage anyone concerned about health care as well as Dana Cho to read this piece by Gawande: https://www.newyorker.com/news/news-desk/health-cares-cost-conundrum-squared. This one is good, too: https://news.harvard.edu/gazette/story/2016/02/money-quality-health-care-longer-life/.
Why do neither of the diagrams depicted list “INSURERS” (as they arebest and most commonly known) & shouldn’t the “patient” also qualify as a “payer”? This piece uses a lot of fancy health-industry & design speak which ironically is one of its criticisms of the health care system.
I really admire IDEO, but this piece seems to be lacking empathy for the everyday person trying to cover the cost of health care for their family. It seems lacking research of the whole health care model it is trying to describe. The author seems to be making her recommendations through the lens of what she has learned from her client, Omada Health. I expect better and more thorough insight and empathy from you, IDEO.